Walt Disney World Swan And Dolphin Resort - Mandara Spa

I was disappointed with the service. I had 4 different services for my birthday from my husband. 1. Massage. It was okay, I am pregnant so I have to be laying on my side and it was basically no pressure. I slept through the majority of it. I liked the heated bed. 2. Facial, this was the best service I had. My husband originally got me the signature facial, but they had to switch it to a pregnancy safe facial.

I really appreciated that, because I wouldn't want anything to happen to my baby. The technician made me feel comfortable and well cared for. She was very professional. 3. Mani/Pedi, this is where things went down hill. My technician (tech A) was really nice, but was pretty unprofessional. My sis in law was with me, and tech A would get distracted with talking.

She didn't cut the cuticles on my right foot and would ask me if she had already done something (like turning on the drying lamp). My nail tech and my sis in law's nail tech (tech B) didn't get along. It was pretty awkward to be in that negative environment, it really put off the mood. Tech B also said she was quitting the following week. 4. Hair. tech B offered to do my and my sister's hair (wash and style).

She offered a braid service, and I was on the fence of what I wanted. So I tried explaining that I wanted to leave the bottom half down and the top half French braid. She started braiding and did some weird design where I basically looked like a kindergartener (with a one-sided half ponytail stick out the right side of my head). I could not see what the back looked like and luckily my sis had her fix it.

With all this negativity, we decided to not purchase the products they were about to sell us at the register. Imagine if I had walked out with that kind of hair from this type of establishment on my birthday. Luckily my husband still thinks I'm cute no matter what I look like. I didn't want to tell him all this because it was extremely expensive, and I felt bad for him spending an insane amount on us for me to complain about it.

The front desk also was unprofessional. At the end when we were checking out, one lady had said out loud referring to the total price "is this supposed to be a secret" and the other lady said no. They printed out the bill and handed us the receipt. When we told my husband why he paid so much for us, he said we weren't supposed to know how much everything cost as he had already put his card on file and told them just to charge it. Now that I know the price, I can definitely say it was not worth it (except for the facial).

Nice, but the images on the website are misleading. Seemed more like a salon and lacks the Thai motif seen online.

It's definitely worth the expense. We went for our anniversary and had couples massages which was amazing!

This place is the equivalent to an off brand massage envy. All the amenities were either broken or not working. The "experience" consisted of a water cooler and a couple bags of tea. Many others were complaining and the management did not have any answers. I ended up just canceling midway through. This was supposed to be a amazing experience at a world class spa, but ended up just being a let down.

For such a nice spa it's shameful your website isn't even mobile friendly. Navigating thru the menu was so cumbersome I gave up.

If I could afford this spa I'd want to go 3-5 days per week. Customer service is flawless Everytime. The amenities are fantastic. Just a wonderful experience every time

My friend and I had such a wonderful relaxing time at Mandara Spa. We each had a wonderful massage and then enjoyed their full amenities of the whirlpool, sauna and steam room. The staff was very courteous and professional. Can't wait to go back!

I just finished receiving services at this spa. I have to admit that I was a bit nervous after reading the recent reviews. My girlfriend owns a spa so I have lots of experience with seasoned therapists as well as newbies. I was a little disappointed that the some of the amenities were not available like the shower, steam room, and jacuzzi. The gym was immaculant but closes between 11 and 1 for cleaning which was the most inconvenient time.

I received the best facial that I've ever experienced in my life. The therapist has 18 years of experience and was named Nena (?). The massages were okay but my girlfriend and I both agreed that the therapists had limited experience. I would recommend this place although it is a bit pricey given the times now. We were offered 15% discount or 20% discount for local residents and a 20% gratuity was automatically added on.

It was okay overall. Facility and staff is nice but in between services you are sort of just waiting in a lobby area that feels like a doctors office. I felt it was way overpriced for the services I received, but it was also my first hotel spa experience so I wasn't sure what to expect. And far too much oil for my massage and on my scalp. Far too much.

I attended the mandara spa for my wedding hair + makeup along with my mother and 3 bridesmaids. We went to the spa at 7am as the wedding was at 10:30am; I was told prior to the appointment they would add additional staffing to accomodate the group. Upon arrival, we found out only 2 staff were set to work - after 2 hours my hair fell flat and my makeup was quite minimal as they didn't have time to complete it, so I was left to finish it in my room.

My sister, mother, and other bridesmaid were only able to get their hair done due to lack of time; as well, my other bridesmaid who was able to get her makeup done had it caked on quite heavy without her request. Overall, although the staff were quite nice, the job they did was definitely under par as my hair had lost all curl within 2 hours and my bridal party was forced to finish getting ready in our suite.

I would like to say the service was great. The lounge was very nice and everyone was super polite. I was in need of a massage. I'm upset and gave a 2 star rate because my massage was not a massage. I got rub down with oil. The masseuse put her ELBOW in my back and ask me if the pressure was to much on a swedish massage. She used her arm not hand for my entire back.

I was going to let it go even though it was a expensive massage but when the manager asked ne did I enjoy my massage I expressed my concerns she apologized and said don't worry I will take care of yo. When I got to the front to check out my charge was $5.00 less then what the price was. The manager seeming to understand I thought she would have offer a discount on another service or offer to come back for more than she did after she expressed she would take care of me. $5.00? Trust I would never recommend this place again to anyone.

My husband planned a surprise birthday getaway for me with my best friend. As soon as we arrived to the hotel on March 1, 2020 we wanted to begin our trip by getting relaxing massages to start. Once in our room, we dropped our bags, picked up the phone and asked if we could be accommodated same day for massages. The receptionist was lovely and immediately said absolutely!

The appointments were immediate so we left our room right away and made our way to the spa. We were greeted by the lovely receptionist who booked our appointments. We were whisked away to the lockers then off to rooms for our massages. The therapists were wonderful and provided us with 80 minutes of pure relaxation! We were so happy that we booked facials for March 5, 2020 and ran off to dinner to a wonderful Thai restaurant, Ohana Thai Cuisine, a couple on the elevator had suggested to us.

It was a wonderful start! As we made our way back to the hotel and now had an opportunity to walk the grounds and shops, we noticed a poster that advertised a pretty significant discount of $30 off spa services of $100 or more. Our 80 minute massages were well over the minimum required and we did not receive the discount. We returned to the spa as they were still open and inquired about the missed discount.

We were told that nothing could be done as we had already paid. Umm. I work in customer service retail, void the transaction and reprocess? Process an exchange of the full price with a new sale of the discounted price. The bigger question was if no coupon was required and we provided our room number as proof we were staying on the property, why not mention the special and apply the discount to our massages?!

The manager REIKO was not accommodating nor customer friendly AT ALL! She spoke to the staff at the reception desk as if my friend and I were not even there! She was very dismissive. So different from her staff throughout the spa. It was a really disappointing way to begin our trip but we decided we would not carry this through the rest of our week as this was day one.

We thanked the receptionists for calling REIKO the manager over in an attempt to right a wrong and called it a day. We returned for our facials on March 5 with Olivera who was exceptional! She made many recommendations and we even purchased products she used on us. We highly recommend OLIVERA! On our last day we happen to be walking by the checkout desk and wanted to inquire about the checkout process.

The attendant at the registration desk asked how we enjoyed our stay, we said it was great but if they had a comment card we would love to share our experience at the spa. She said she didn't have a comment card on hand but was the manager that night and asked of we would share our comment with her. We did. She was gracious and apologized for what had transpired and offered us breakfast on the hotel for the mishap. Needless to say, the attention given by others on staff aside from REIKO made up for her lack of customer service skills. Consider new management for the spa.

It was my dream to get a spa treatment in Hawaii. We always stay at Hilton Hawaiian but I never got a spa treatment. Finally, I made an appointment for my mom and I. So, it is overpriced. I paid over 500 for 2 people to have a 80 minute massage. The locker room, hot tub area is horrible. It is not a nice spa. You get some nuts, tea, and fruits, but I have been to spas with this price tag where you get finger foods as well.

Bathroom is not even inside the locker room so you have to pass the check in to get to the restroom. It is not a luxury experience. Also, to get extra pressure, you have to pay more, a lot more. I would not recommend this place. Keep your money for a local spa place you like. They take mandatory fees including 20% tip for the therapist. But what if you didn't think that person was good?

Groupon swedish massage for 50 min went by quick. Our therapists Jan and Karanna were nice and Jan really concentrated on the areas I specified. The whole feel to the 3rd floor was not inviting and just outdated. No spa or zen feel to it. The shower/sauna area reminded me of a rehab facility. And we ended with a rude note from the girl who validated our parking.

Like we were inconveniencing her when she is literally at the front desk. Poor service on her part. Will definitely not consider this place or recommend it for a good day spa experience.

Please do not waste your time on this "glorified" korean spa. And I do not mean that in a disrespectful way because I've been to many korean spa's in downtown LA that are 10x better than this place and a quarter of the price. My point from this post is this isn't a true "spa" it's a cheap version pretending to be a Spa in a fancy hotel in Hawaii.

The women's "jacuzzi" is the same above ground jacuzzi you would have in your backyard. I bought a massage & facial combo through a Groupon deal. The massage was a light rub with enough oil to literally last a life time. The woman was super sweet but again this wasn't a good massage, she literally petted me. The facial was terrible, another Yelp user had the same experience I did.

About 5 layers of lotion and maybe 3-5 pokes that counted as "extractions". There was no steam used, as is typically used during a facial, and the woman was pretty rough who gave the facial. When you use the Groupon deal they automatically charge you 20% gratuity per treatment on the regular price + taxes. So Groupon was $180 + $76 dollars on site worth of taxes/gratuity was a HUGE WASTE OF TIME + MONEY! I've been to several nice spa's for that price and this wouldn't even compare on the lowest of low levels. Do yourself a favor and do not even think about going here.

When we are on Oahu, my wife and I always make sure to book appointments at Mandara Spa at the Hilton Hawaiian Village. We always start with some sort of treatment early in the trip, and then take advantage of their 30 percent discount on return services within seven days before we leave. First the good. We cannot day enough good things about the staff. Chris G., the Sr. Concierge and his team of Viktorria and Caylee were incredible.

I called to book our initial appointments a couple of weeks before our trip. I book a tropical body scrub for myself and a Swedish massage for my wife. Chris got us checked in, easily handling a Groupon, two electronic SpaFinder gift cards, and room charge. After our initial services, he solicited honest feedback and recommended our follow up services.

On return, Caylee held some on my wife's purchases behind the counter so we didn't have to keep them in our lockers or out at the pool. And again, Chris easily navigated a 30 percent discount, four electronic SpaFinder gift cards, and a room charge. In terms of the services, they were solid. For me, I had the Tropical Coffee Body Scrub with Larry and then a deep tissue massage with Eddie.

In both cases, the pressure was good. Initially, I was expecting the body scrub to be a fancier version of a Korean Body Scrub. It was not. It was fancier but given the price point it wasn't as thorough and due to a Mandara policy, they do not work on your chest. My massage with Eddie was great - I nodded off at one point. My wife had a Swedish Massage with Eddie, Reflexology with Eddie, and a signature facial with Anamaria.

The massages were just what the doctor ordered to get my wife into vacation mode. The facial helped her leave Hawaii looking "fresh." The reason for the four star review is the facilities. They have the bare minimum that I'd expect for a resort spa. A locker room, a few showers, two jacuzzis, a dry sauna and a steam room. The jacuzzis are the type you'd see on a suburban backyard, nothing custom built.

No cold plunge. The benches in the men's sauna creaked when I sat on them and I only weigh 190 lbs! The locker room/spa facilities need at least a coat of paint. The plants had dead flowers and leaves. Maybe it's because we live in Las Vegas, but we expect more. Between Hilton and Mandara they should be able to put some money into it and make this a true resort spa.

Hmm. let's just say this place is not worth the price they ask even on the deal sites. My husband bought me a Groupon and sent me off to the spa for a facial. Let me tell you what they did was not a proper facial. More like they just did less than mediocre and slathered my face in lotion. Isn't the first rule of thumb of a proper facial is to have a steamer to open the pores up?

They just laid a hot towel on my face for a few minutes. And the "extractions" were a joke. She literally poked my face all of 5 times. For whatever reason I counted to myself. 3 pokes on the chin and 2 on the nose. My nose still has so many blackheads on it. And as far as the spa facilities go. They gave me a pair of broken sandals to wear, so I could change out my clothes and put it into the broken locker they assigned me, to go hang out it their unkept facilities.

Everywhere I turned there was trash or towels laying around. I'd be more understanding if it was busy, but I was the only person there for about 30 minutes, and one staff member came in and shuffled the magazines. Didn't even bother to clean anything else up. And if you are any bit shy about being naked in front of other people you can't be shy here.

No private changing rooms (you'll have to use the toilet stall) and the shower doors open up directly into the spa area entrance and/or spa area depending on which stall you use, and all the towel hooks are on the front center of the shower door so you have to come out bare bottom to get your towel, robe, etc. They have a well stocked area of one time use items, toothbrushes, combs, tampons, etc. the one thing I really needed was a plastic bag.

So if you plan to use the jacuzzi/hot tub you should bring one with you. Otherwise you'll be carrying around your sopping wet bathing suit in your purse, or dirty undergarments if you showered and changed after a spa treatment. Go to the Moana Lani Spa at the Moana Surfrider instead (I used a Groupon there as well). They do it right, their facilities are spot on. Clean, relaxing, and each shower has a personal changing stall, trash bags to hold dirty items after showering, and also the bathing suit drying machine that spins out all the water, plus snacks, and a view of Waikiki while you relax. not a view of a parking lot. The only saving grace is the staff were all very pleasant.

I've been here before and decided to come back because they had a Groupon special. We self parked in the Kalia parking structure and they validate free for four hours. From the start, the staff was not very welcoming/friendly. My friend and I got there an hour early to use the amenities. We went into the steam room and pushed the button to turn on the steam and a bubbly/gassy noise started coming from the pipes and brown water came spewing out.

We told the staff/manager and they apologized and offered to give us a day pass to come back and use the amenities. They said that they just had the part replaced for the steam room so when you turn it on it does that from the rust and needs time to warm up. That means it's time that the pipes need replacing if it's rusted. Overall, they need to really renovate the spa. The massage was more of a back rub and not a massage. I would not be returning or recommend coming here.

A therapist that speaks English would have been nice for a starter. I got pet with oil for an hour, not exactly a massage. On top of that, the amenities/facilities were run down and old on the men's side. Further the "relaxing balcony" was a chair overlooking over a dumpster and back of a building. Only reason I even gave it a 1/5 and not 0.5 is because it's not an option.

The only reason I would give it a.5 is because the gentleman in charge of the men's area was a solid guy! Too bad he has to be in that place instead of somewhere his customer service could be utilized.

We were staying at the HHV and I found this Groupon for hour massage with free foot treatment (M-F only). The spa is located in the Kaile tower, a walking distance from our tower at Diamond Head. The gal at check in made us pay for the remaining balance (service charge and gratuity) which was kind of weird. Because when I was done paying for both $30 each = $60, the supervisor came out and asked, how was your massage.

I said I don't know yet because I just got here and was asked to pay. So confusing I almost feel like it was a scam or this woman had no idea what was going on even if she was on the other side of the counter. The women's spa portion was so disappointing. The hot tub was not working with a paper sign that said sorry. The shower and bathroom didn't feel clean and didn't have that spa fresh smell and ambience.

So it makes you question, what's the service charge for if not everything is functional or working? The 50 minute massage and 20 minute foot treatment was good. I've had better but the therapists were very polite and courteous. The foot treatment that was $40 value free was non existent - it was slather on oil and that's it. Overall, you would expect more from a spa operator that has facilities around the world. Here it felt like it everything was missing from the spa facility, staffing, and services.

I came here twice during my recent visit to the Hilton. First I had the Men's Spa escape where I had the massage followed by a facial. I then came back for a Hawaiian Lomi Lomi massage. I thought the front desk people, especially Chris (a great customer facing employee), did the most to ensure I had a good experience. While everyone else I interacted with was nice and did their job, I thought Chris was most invested in ensuring I had a good experience.

The massages were good. They will never be as good as my massage therapist at home who knows my neck and back in detail, but they were better than most hotel spa treatments I have had and they did focus on the areas I said were my problem areas. The facial was a new experience for me. I have no idea what all they were putting on my face, but it did feel good.

I thought the facilities were sufficient. The rooms were modern looking, comfortable, neat and clean. The waiting area was comfortable. The locker rooms were ok. I did not use or inspect the other facilities like the whirlpool and showers. The main lobby was kind of crowded with it being a central location to get to the pool and exercise areas in addition to the spa, but fortunately you do not have to wait there long.

This happened about a year and a half ago, but I think it's important to share. It took me about that long to control my temper when I talk about it! I booked an appointment for my wedding hair and makeup at this spa since my husband-to-be and I were staying at this resort for part of our trip. (Kind of a big deal, your wedding hair and makeup.) I arrived 15 minutes early, so you can imagine my surprise when a very angry woman came storming into the lobby 10 minutes later looking for me.

Apparently she was going to be doing my hair and makeup for the day.good start. When I sat down in the chair, she did not introduce herself, ask about my wedding or talk to my best friend who had come with me. She was clearly very upset about something. She then went on to tell me that my hair was "disgusting" (that is the actual word she used.) According to her, everything about it was wrong-the color, the texture, everything.

I probably should have walked out right there, but I wanted to see if I could figure out what was happening, and I was not going to explode on what is supposed to be a wonderful day. The truth came out a few minutes later when I asked her if she had any other brides that day, trying to drop a hint. That's when she accused me of being an hour late for my appointment.

I had called the day before to make sure my appointment was confirmed and arrived early as I mentioned, so I truly to this day have no idea why she thought this. When I corrected her, her face fell. Her tone immediately changed, and she started kissing up to my friend and me. She had blow dried my hair at this point and started to style it VERY badly (I looked like a Disney princess with a mullet), so I figured this was a good time to leave.

I thanked her for helping me and told her she would not be doing my makeup. She started to cry, and I left. I told management about this of course, and they were very accommodating (I guess.) I didn't have to pay for that ridiculous blow dry and they sent some little items like nail polish and sugar scrub to my room after. The manager even added "You look so beautiful, " before I left, and I almost laughed out loud.

I ended up salvaging the ridiculous hair job she had done and doing my own make up, because a bad tempered esthetician is not a good reason to ruin your wedding day. It baffles me that this woman is allowed to work in what is supposed to be a friendly and relaxing environment. I told the manager that woman should be fired if she wants to stay in business, but I got the impression that was not going to happen. Hopefully that lady is long gone and that other people have had much lovelier, relaxing experiences that they deserve.

I booked my massage the same day and they were able to accommodate me within hours. Their computer system was down, and the guy at reception had to check me in on his iPhone. They also had to check me out on the iPhone, and due to the system being down, they were unable to charge my room which was annoying but not a problem. The locker rooms are very tiny. I'm not that modest but I did feel uncomfortable changing nearly shoulder to shoulder with someone else.

The indoor/outdoor area where the sauna is was nice. I just relaxed on a chair and ate some fruit but didn't use the jacuzzi/sauna. My massage was very good. My massage therapist Junko was friendly and asked a lot of questions to ensure I was comfortable. The product sell after the massage was off putting and made the whole experience feel cheap. $150 for a massage shouldn't end in a product sell, but I know they are probably forced to do this, so no shame on the employees for this. I've frequented a lot of spas all over the country and I have to say this spa hits somewhere in the middle. It wasn't the most luxurious experience but it was definitely relaxing. Prices are steep but if you would like to treat yourself, I say do it.

I booked an 80 minute Lomi Lomi Couples Massage utilizing my Chase Sapphire Points. Upon booking and redemotion of my points, I was provided instructions advising me that after 24 hrs, to contact Mandara Spa to confirm time of booking. As such, I went forward and contacted Mandara Spa to confirm time. Mandar advised me to provide them with a credit card to put on file to confirm a booking.

I advised them that it was already purchased and that I had a voucher and only needed time of booking. They later told me that they had no alert about the booking and that I would need to provide them a credit card on file to move forward. I then told them I would confirm with Chase and then call back to confirm time as I was not comfortable with giving them my credit card info in fear of them charging me twice in total.

I late called again to confirm time and discussed with the concierge on time to show up. She looked me up and stated I was in the system and my time was for 2pm and show up 30mins prior. I did question to confirm it was for the voucher via Chase Sapphire. She agreed and stated yes. I show up at my appointment, check in accordingly and not once it was stated that I was only going to get a 5o min Kuuipo Couples Massage and not the 80 min Lomi Lomi Couples Massage I paid for.

It wasn't till after we finished the massage and literally about to jump in the hydrotherapy bath that 50 min was mentioned. I was confused and let it go and decided to simply just not tip. I was less than an hour of leaving that a Mandara Spa Rep or manager contacted me starting that I needed to make payment and that I left without making a payment. me being really confused proceeded to stat that I had a voucher and it was discussed with the concierge prior when confirming time.

I was asked to provide proof. after a few text messages and picture of the vouchers it seemed good to go. The next day leaded to several calls and debates going over payment and that they were not affiliated and that I needed to call Chase and cover down on all fronts to get this resolved. After a long and extensive talk with a Chase Sapphire Redemption Center Rep, he clearly stated that it went through and was unbelievably apologetic on the lack of follow up and lack of communication with Mandara Spa.

He later put me on hold to conatact them while I waited to ensure it was taken cared of. The following day then comes around and I'm contacted by someone at Mandara Spa with apologies. Great.awesome, but what happened to the 80 min that I paid for. She sated she would cover down and contact me. Two days later, she calls me back to tell be that her Concierge Booked me at a 50 min Kuuipo Massage and then proceeded to talk about money and how I paid.

I clearly have 2 paid in advance vouchers stating that I was to receive a 80 Min Couples Massage. I questioned her why would I book a 50 min when I clearly paid for a 80 min. WHY? Even then, there was zero resolved but a phone call to remind me that I was wrong and they are not. I know this is a long and winded explanation but I just had to write it.

Very very bad experience in all of this when all I wanted to do is forget life for a little bit and get what everyone goes to a spa for. I never ever write bad reviews as this is my first. I won't tell you not to go here, but I will be honest to state that I will never come back I even went as far as stating I would pay them the cost again for them to leave me alone.

Spa is so small, receptionist were not so friendly. Owner(?) / Manager(?), white man came to us welcomed and shook hands to everybody except me, I was ignored at waiting room. Locker was small, jacuzzi and shower room were not cleaned. I had infection of my finger possibly used shower/ or Jacuzzi, I had to go to ER. I will not come here again. Thanks!

In reading the other reviews, I have to say, much of it is true. But some clarification and explanation is in order. Yes. They do try and up sell you on their products. BUT I am glad they did. I absolutely love the ELEMIS oil I was up sold and purchased. It smells so nice and brings me back to my treatment. Money well spent! A self proclaimed spa-junkie, I usually opt for just a deep tissue massage or a facial. Instead, thought i'd go for something new.

I tried the ELEMIS aroma spa seaweed massage. Its my first "wrap" type of treatment, so unsure of how much i needed to disrobe (undies - on or off?) i asked the nice lady manning the front desk. She was nice and helpful and explained what all would be done (FYI, they give you disposable spa panties and a disposable spa bra to cover up your lady bits - who knew?!) Yes.

They do make comments about you having a gift card, but its because they take several different ones (Costco, Spa Finder, etc). so that's why the discussion at the register when ringing you up. They have certain codes. In fact, they accidentally rung mine under spa finder. After my treatment they had to have me come to the desk to back it out, and redo it under the Costco gift card. Yes.

They do tack on 20% automatic gratuity. Most spas do. If you have a bad experience, speak up! They will reduce it to whatever you deem appropriate. Yes. This spa is spread out between floors. Yes, its odd to get onto an elevator with just a robe to go from locker room to spa treatment room, but hey, I understand its only temporary because they are remodeling something.

Not a deal breaker for me. The experience of the ELEMIS aroma seaweed massage was awesome. First, the therapist dry brushes your skin. Then, you are covered in a warm slippery slimy goo that covers your whole body (you have to flip over after your back side is coated so they can coat the front). then you are wrapped like a cocoon in a warm blanket/towel combination.

After you marinate in that, you go rise off in the attached shower room, then back on the table, face down for the oil massage. Wonderful. The aroma is fabulous (and that's why i bought the ELEMIS oil). While i do think that they can improve on some things, i don't think they deserve some of these 1 star ratings on here. While this Mandara Spa is certainly not a 5 star spa, realistically, its more like a 3 - 3.5. So i give it a 4.

There's no question about it, this place is pricey. We dropped ~$160 on a 50 minute lomi lomi (traditional Hawaiian) massage, and after you factor in the automatic 20% tip that you are required to pay, it works out to ~$200 for a 50 minute massage. To me, the 20% tip was quite rich, and put me off, especially since they didn't mention the tip ahead of time.

Or maybe it was on that form I signed without reading it first? That said, Mandara Spa is in the center of a high priced tourist destination, so you're probably expecting to shell out some big cash. And it really is a nice spa. There's a day spa area with a steam room, jacuzzi tub, showers, and sauna. There's snacks to munch on (a bowl of fruit, fruit cups, and fruity water).

And there's little trinkets in the locker room (underwear, comb, sanitary items, toothbrush, etc.). You take the elevator to a different floor to receive your service, and it looked like there's quite a lot of rooms. The room where I received my massage was very pleasant, and even came with a shower in case I couldn't wait to rinse off afterwards.

My masseuse was excellent, and I thoroughly enjoyed my massage. One note - yes, it's in an older building, but they did their best to convert it into a luxe spa. For example, there's no built-in jacuzzi, but the day spa room included a portable jacuzzi tub. Similarly, the tile on the floor is a bit older, but they tried to dress it up by scattering orchids on the floor.