Five Star Salon Spa

Sam did a great job cutting my wavy/curly hair, I felt like she was very attentive and detailed which I appreciated. The only thing I wasn't thrilled about was I was charged an extra $15 for a "time extension" which I wasn't aware about. When booking I told her the length and thickness of my hair and exactly what I wanted done, which I feel like is then their responsibility to book accordingly for the time they will need.

I didn't ask her to style my hair although she did anyways which I loved but had I known I would've been charged extra I would have passed on her styling it. I also was accidentally charged twice once the haircut was over. Toni was very apologetic and helpful to get me my refund by the next day which I appreciated after being charged so much. Very nice people and environment just a few unfortunate events. *update 3/28* five star salon reach out to me regarding my review and refunded me for the time extension and said they will be revising their process concerning that. They also offered me credit for a free haircut due to my experience. They were extremely nice and amazing customer service!

I went in for a haircut & color consultation. As she was cutting my hair I told her I needed "lots of texturizing because my hair is flat". She told me she doesn't use those scissors! Now here I am with a $50 haircut that's flat & my granddaughter's wedding in 3 weeks! Every color I asked her about she was negative! Not happy! *** 10/12 I'm just home from my 2nd appointment. Dustin, the owner, called me last week after he read my review & asked me to come in so he could "fix" my hair & make me happy.

He's awesome, a caring business owner & now I'm a happy customer! He didn't have to ask me back, I was 1 unsatisfied customer vs many happy ones but he cares. Thx Dustin, I'll be back! my hair! 3rd haircut = AWESOME!

Luke Vermiere is so talented. I'm pretty picky with my hair and he's always done a great job. I'm new to the QC and so finding a new stylist was truly daunting. Luke takes great pride in his work and I never feel like he's rushing to get me out of the chair to get to the next client. Great conversation always, too, which is nice lol The facility itself has a relaxing and upscale ambience but with the ultimate perk of extremely reasonable prices. Everyone is super friendly on top of it all. I have not been anywhere else to this day!

Got my hair cut and style with Josh. Amazing! My hair survived the insane humidity. I always come in when I'm in town visiting the quad cities. The salon has great vibes and super kind staff, been coming here for years

My stylist, Luke, always does a great job. He's extremely personable, polite & takes his time to get my cut exactly right. I've had a pixie cut twice in my life & have only found 2 stylist who are knowledgeable enough to give me variations on the style. Luke is one of those & I am incredibly impressed by his knowledge of hair for a young stylist. Lots of talent - for sure!

Positive: Cleanliness, Professionalism, Punctuality, Quality, Value KJ was so warm and welcoming, she did an incredible job! She helped me feel more confident than I have in a long time. I'm obsessed with the highlight and brow tint she did! I would highly recommend this salon to anyone!

Positive: Cleanliness, Professionalism, Quality This place is amazing! Jen was so nice and knows her stuff. My step-Mom has been going here for a couple of weeks now and she loves it. Both Luke and Jen are great to see. Very clean and well set up, my hair has never looked so good! Service: Hairstyling

Fantastic! Following all CDC guidelines. Felt very safe. Keep up the good work! Friendly staff, beautiful environment, great service. I was in good hands.

I LOVE YOU, JEN! You are the best hair doctor I've met. Thank you so very much for your kindness, support and mad coloring/cutting skills! And, to the gal whose name escapes me that was bedside us styling her client, thanks so much for your kindness and empathy Anyone looking for a nice down to earth experience in an upscale setting loaded with great talent, GO TO 5IVE STAR SALON! Much love to the ladies and gents there.

When I moved to the QCA I was looking for a salon, particularly a stylist that was familiar with curly hair. I emailed 5ive Star after finding their website online and received a quick response. Kelly was my stylist at 5ive Star and she was amazing! She was familiar with the curly girl method and Deva Curl Cutting techniques, which was perfect for me!

I never expected to find someone with her kind of knowledge in the QC. I wish I could give her more than 5 stars, she was kind, personable, and I could tell she really cared about giving me a cut that I would love. The salon itself is beautifully decorated and feels very high-end, but the prices are reasonable. Before my cut, I was given a free consultation and after the cut Kelly asked me to come back a week later for a complimentary bang trim and to touch up any areas that needed it. Overall, an amazing experience, and this will be my new salon home!

My friend made appointments at the salon for her wedding. We are from the Chicagoland area, but are familiar with the Quad Cities from college and had heard good things about this salon. In August we came out for the hair and makeup trial. Overall, the hair trial turned out well, but the makeup trial did not. The aesthetician was standoffish and was not receptive to our opinions.

We eventually decided to not have our makeup done at the salon and do it ourself, but kept the hair appointments for the day of the wedding. Kelly did my hair for the wedding and she did truly an amazing job. My appointment was at 9:00 and Kelly was right on time. My friend, the bride, had her appointment with a different stylist at 9:45. Her previous client ran way over time -- over 20 minutes, which is a BIG deal the day of your wedding.

At the 20 minute mark my friend decided she would rather do her own hair than run the risk of being late for her own wedding. As my friend canceled her appointment, the stylist finished with her previous client. She apologized for being late, but was not seemingly sincere and did not check in with us prior to that time to let us know she was running late.

I asked the front desk personnel to have a manager call me so I could discuss the matter. I haven't heard from anyone and it has been two weeks. Overall, it seems like the work they perform here is good quality, but the salon is lacking in terms of professionalism. I definitely would not recommend this salon for a wedding day. My two stars are for Kelly who did an absolutely amazing job on my hair.

We are on a river cruise and my elderly mom wanted a shampoo and blow dry. They were professional and did a great job. Nice salon, tastefully decorated. The stylists were young and were doing contemporary cuts and color, but they showed their versatility by doing "old lady hair"!

Fantastic service! Kristen cut my hair and from start to finish it was perfect. She has a keen eye for detail, and assesses exactly what it needed. Product recommendations were spot on without over suggesting. Definitely recommend!

I can't say enough great things about 5 Star. I booked them for my wedding day. Jade did my make up and it was flawless. Chelsea did my hair and originally I had a different idea during our trial. When day of came I saw a stylist rocking a super cute style and asked if we could switch it up. She didn't hesitate and made me look gorgeous. Toni and Julia were great to work with as well. Thank you all that made my day and all my wedding party look like a bunch of Taylor Swift Squad members.

Best salon in the area! All of the people who work here are among the best at what they do, while still being warm, friendly and accommodating. The space is beautiful and relaxing. I usually just get my hair cut, but I always leave feeling so much better!

Five Star is the ONLY salon/spa one should consider in the Quad Cities. The staff are wonderful, friendly people that really care about each clients needs. They take the time to listen to you and you will always leave looking and feeling on top of the world and looking fabulous. The owner, Jeffrey, is constantly making sure that his staff is educated with the newest trends and techniques.

When I am in the establishment I see women and men of all ages as clients and I see them leave with everything from very forward looking styles to very classic looks. Be sure to visit the spa. Everyone there is wonderful especially Karla. You will leave looking and feeling 10 years younger. I love my visits there!

Myself, my wife and my 4 kids have been going to Five Star for over 10 years. We all love it. Dustin cuts our hair and we have never been disappointed. We think he is the best, however we have used other stylist with no worries. Jeffery runs a very customer focused business and his front desk team does a bang up job as well. Best salon in town and that is coming from a man's perspective. When mom and the kids are happy then I approve.

Five Star is top notch and absolutely the best in the Quad Cities. It is such a treat every time I get my hair cut. Toni is usually behind the counter and always greets me with such hospitality. I've never had a stylist show up late for an appointment which is a pet peeve of mine. My stylist always takes the time to listen to what I'm looking for and takes his time styling it after the cut so I leave feeling sufficiently pampered. The salon has a level of professionalism that sets them above the rest.

The last time I went to 5IVE Star Salon Spa the other day, the staff were just finishing up a training that was being led by a guy from New York who apparently works directly underneath a man named Oribe, whose products they sell at the salon. It was really cool to walk in and see the staff all excited about this training, and it felt like this was "the place to be" to have access to the top stylists who have their finger on the pulse of new techniques and trends.

I love the warm greeting I always get when I walk in the door and how I always feel taken care of by the friendly front desk staff. I also love how the salon feels hip and alive in the downstairs part of the building, but also how the upstairs spa feels like a completely different world, where I can relax, unwind, and get pampered with a massage, or a facial, or a pedicure.

They always seem to be upgrading and redesigning parts of the salon itself, so it's always fun to see what they're up to when I go in for a service. I highly recommend making this your home for spa and beauty services in the Quad Cities.

I have been going to Five Star Salon Spa since it moved to the East Village location a number of years ago. I first went to them while living in Chicago and wanted to find a better place for my mother to have her hair and skin care done. They were the ONLY Spa that came up in the online searches at the time. After gifting her a full day at the salon and spa she continues to love their services.

Since I am not in the QC full time I have seen many of their stylist's and esthetician's. They are constantly working to bring you the best service, and products to support your beauty efforts. Some of the stand-out people are Jeffrey, Dustin, Karla and Megan. This isn't Chicago but they rival many of the salons I tried while living there. If you are from out of town - they are a safe choice and if you need a new place - you will see some great service.

I wish I could choose 0 stars. I booked them for my wedding (I live in Chicago and was recommended this place). They were to come out for my wedding on September 15th and do hair and make up. I scheduled an appointment for late July when I was in town for a shower to get a trial. I showed up, my stylist was late, she smelled of booze, and then asked me why i was there and why I needed an up do that day.

I was livid but decided that maybe she was having a bad day and I would deal with it. She couldn't complete the do, started taking it out and i told her that i wanted to keep the trial in for my shower and she was like oh, well I hardly have any time left, so i'll just pin it up quickly. She had no time because she was late to meet me obviously. Anyways, I was charged $70 and she told me she wanted me to come back for one more trial, since paying $70 again would be worth it.

I checked out. I went back to Chicago. I called to check in about the wedding and to see if there was potentially another stylist that could switch out spots since she wasn't that great. They said they would call back. They didn't. I called back the next day. The put me on hold for about 5 minute and then got on the phone to say my stylist had quit and that they can't come out for the wedding anymore.

I asked if someone else could, they said no. They said they had to cancel the whole thing even though it was booked in February. I demanded my money back from my trial (they didn't offer, I demanded). Since it was less than 2 months from my wedding, I told them I wouldn't be able to find someone to come out this late. They said they would give me some recommendations which they did.

None of them worked out and I still cannot find anyone to come out to do hair or make up. They didn't offer to give me a gift certificate, and even though I called and tried to talk to the owner more than 3-4 times, he never called me back. I always had to talk to the manager. Poor poor poor business. I'm pretty social, and I am spreading this everywhere. I've told every single salon I have talked to and I am hoping they all repeat it to everyone they encounter. Sucks to be you 1 star salon.

Most of the stylists here are great, and do fine work. The problem with this salon lies with the reception department. It tends to be a cluster when checking in or trying to settle up. It makes for a cold welcoming, and an awkward first impression. They also need to do something about the atmosphere. It's very cold and the flow is awkward. The warmth and comfort level that most people appreciate when going to a spa is damaged by their crude attempt at being a "big city" salon. I love my stylist, and will continue to visit him at 5star because he does a fantastic job!

I am from out of town and was in desperate need of a haircut. They squeezed me in with Brian. I have seen my fair share of stylists (I work in the hair industry), but none were as attentive as Brian. He took his time giving me a thorough shampoo and I didn't feel rushed. He offered suggestions for my haircut and knew exactly what he was doing.

When he was blowing my hair dry another stylist came over to assist. It was very nice to see teamwork in a salon in order to get me taken care of. The salon is 5 hours from my house, but I will definitely stop back in for another cut! The atmosphere is amazing!

I've been to 5 Star a few times and I always like their cuts. Mandy is my favorite but after trying to schedule and appointment for almost a month now I've given up. I always call during normal business hours and seldom do they answer the phone. The receptionist are rude and unhelpful on the phone when they actually pick up. I've decided to take my business elsewhere even though I'll miss Mandy. Too bad 5 Star's receptionist are unprofessional.

I've been going here since I moved to the Quad Cities area and I'm a fan. The ambiance is really first rate. Frankly I was surprised to find such a quality salon in the area of cows and corn (no offense Quad Cities - but seriously, this city *just* got an Ulta and Sephora a few months ago - not really progressive in the beauty category now is it?). Deana is my stylist and I can't complain at all.

She takes the time to get to the bottom of my hair woes and always finds a workable solution. She's talked me down from the ledge a few times too. I've also had a cut from Dustin and he was great too - but Deana's my main gal. The prices for hair cuts are also very reasonable For the talent level I find the prices to be downright cheap. The spa is also deluxe, but I find the price for spa services and waxing is also deluxe so I've opted to go elsewhere for those services.

I live in Chicago and spent a day here while my husband was at a convention in town. David gives an amazing massage - he gets 5 stars! Tricia did my mani/pedi and blowout. She's a sweet girl but has no business charging money for mani/pedis, much less charging as much as the fantastic massage. It was *maybe a $30 mani/pedi. Way way way overpriced at $70.

The blowout was fine, nothing spectacular. She gets 2 stars, 1 for quality and 1 for her nice personality. The salon itself IS very nicely decorated, though I would not compare it to Chicago salons. The relaxation room couches were not real relaxing and the pedicure bench was awkward and kind of hurt my back. It gets 3 stars.

I feel like I'm in a big city when I go here! Everything looks so professional and urban. It's definitely a step up from every other salon in the area. If you're willing to pay the prices, go here. Lindsey does my nails, love her!

I live in Chicago and just had an Iowa wedding. I must admit, I was a little nervous when booking appts for hair/make-up. I got the name of the salon from a message board and decided I'd try my luck. Me and my wedding party had SO much fun. Not only are the girls talented, but the place is adorable. Megan did my hair and matched the picture I brought in EXACTLY. Also, Nasreen did a fabulous job with my make-up. Plus, free mimosas!