Pike Creek Fitness Club

The facilities are top notch, the service is great, group classes are off the hook and pools including kids pool is great. Our family loves to be at HAC for a day of relaxation or to get our workouts. Their food is really good too. The only reason I have 4 stars is the Saturday Sunday timings are not reasonable as the close at 4pm thats a bit early for me.

To respond the response from HAC: Do you mean starting a passionate discussion in front of kids and letting them feel uncomfortable is the best way to handle your conversation with the members? Or do you mean the attitude from Marie is the very standard of your facility and all members should expect that? How about we use the same attitude talking to you every single time, if that is your favorite way?

Why can't you just focus on the real problem and find a way to improve? --- The childcare director, Marie, is really good at starting a passionate discussion with parent in front of the kid. My kid is not willing to go back to their childcare anymore after her behavior. That is very smart, and now they are having less work to do. She also threatened with the loss of membership.

I had a follow up discussion with her after the incident. Her attitude was not pleasant from the very beginning of the communication. After I stated the facts and concerns. I didn't hear any word caring about the kid. Instead, she started blaming the emotions of the parent. With such a director doing the management, we don't feel comfortable leaving our kid with them.

The gym is good. Review is only for this director and the childcare "service" under her management. If they are not willing to care about the children, it might not be a bad idea just stoping this service.

We love the facility/club as a whole and it's a huge plus for my family that Stage Stars Dance and Acro is conveniently located there. Even though HAC membership is not necessary to participate in dance classes, it's really nice to have the club amenities available there while the kids are in their classes. My 7-year-old daughter has been dancing there since she was 3 and has learned so much more than dance over the last 4+ years.

The instructors are all wonderful, their technique instruction and choreography are top notch, and they are consistently attentive, encouraging and patient with the dancers. The studio director, Ms. Angie, is also wonderful. She is kind, generous, responsive, and handles things with creativity, honesty and grace. She does a great job of teaching the dancers to work hard, be kind, include and respect others, and support each other, all while having fun.

I had to deal with the dance manager Angie Craft in the past who has a completely nasty attitude but today before the show she really topped it off by telling my 75-year-old mother to move from the front row and go sit two rows behind! My 75 year old mother drove two hours to be at her granddaughters show and may not be around another year to see her show again yet this woman had the audacity to tell a 75-year-old handicap woman to get up from the front row and go sit two rows back because they were reserved!

When I arrived 15 minutes later and found out about the situation I asked six different people and they all said there is no reserve seats, this woman was lying! When I try talking to her after the show she gave me even more attitude and said that no one is allowed to sit in the first 2 rows they are reserved and I kept asking who are the reserve for and she said for people that come first.

We were the first 10 people in the building, arriving at 5:30 with the show time of 6:30! At that point she realize how wrong she was and just kept saying I'm sorry you feel that way and kept walking away and I told her she needs to go apologize to the elderly woman who's evening she ruined with her disgusting attitude and her behavior. If you plan on sending your kids to this dance facility know they will be impacted by an obnoxiously rude woman who has no respect for people especially elderly! Needless to say my daughter will not be continuing her dance lessons here anymore, I cannot allow my daughter to learn from an obnoxious woman such as Angie Craft!

This is basically an upscale YMCA. Pros: -clean, and I mean very clean -quality equipment and good variety -seems to have a lot of great classes though I've never used them -pool facility is very nice and the outdoor pool has a grill and bar during the summer, very nice addition -staff is friendly -massage studio on site -weightroom is rarely crowded Cons: -this is not a bodybuilding gym.

For example, the smoothies only contain 10g of protein and you have to pay extra for more. Clearly not catering to clients wanting to build muscle. -no music is played in the building. Weird in a fitness setting. -layout is a bit odd, I hate having to go up and down the stairs to use one machine in the middle of a leg day. -strangely limited hours. I have a membership to another gym for when I need to workout at 6pm on a Saturday. Closes at 4 on Sundays.

Facilities are really nice. Staff is awful. Pool use is unpredictable (they use the pool for staff training and such down lanes when there are only 4 to begin with, the slide is never on in the winter time and the therapy pool is restricted to I am STILL not sure who?). Yes programs are limited and you have to pay extra for dance and martial arts.

If you have tween kids, they are not allowed in the locker rooms other than the family locker rooms until 14 years old. So my 11 year old cant use the equipment, doesnt like that he has to change and share a locker room with 2 year olds and cant find a YES program that he likes. I like the facilities but I am not sure it is worth the money. It is twice as expensive as the YMCA for a family membership.

I recommend management does a better job of training their employees on how to kindly and properly interact with their PAYING members and that the pool be open for use more often.

Best gym in the area and an amazing private club to be a part of with great staff and members. So grateful this is the right down the street from us and I get to take kids swimming all year round, have them in dance, Karate etc. The HAC yoga studio is best in the state ran by Maria (I've been to them all) and the US Swim Masters instructor Jack has given me priceless lessons on helping take my triathlons to the next level. Thank you HAC for all that you do for my family and our community.

The Taj Mahal of fitness clubs on the east coast. You definitely get what you pay for. The HAC has no competition They are like a resort you see when you travel. REMEMBER: to those who say it's expensive The truth is YOU JUST CANT AFFORD IT! Been a member since 1985 when it was the old Pike Creek Fitness Club Then carried my membership over to the HAC Thanks for listening

My son and I love going to the HAC. It's perfect as it allows me to drop him off at the daycare with their wonderful staff and go work out. My son is autistic and loves both pools, he constantly asks to go. The food is a bit pricey but definitely worth it for the level of activities you get to do. Although I do wish they would open the slide more often, everything is relaxing and perfect here at the HAC.

Wow- Misty in membership is rude, abrasive, abrupt and dismissive. Not an impression you want to set for someone inquiring about new membership.

Update November 2020: Single memberships was recently quoted over phone at $136 dollars per month for a month to month membership. Great gym, if expensive. They don't give out pricing info at the front desk. Everyone makes an appointment with their the membership rep after which they reveal the pricing. It's an annoying sales tactic. Single memberships are upwards of $94 a month.

Guest passes are $25 pp. Pros: It's clean. Members receive $10 in club bucks each month good toward any cafe food. There are plenty of free classes, a separate pool the kids can enjoy, a therapy pool, and two lap pools. Members get one free class for EACH small group personal training session, and there are around 25 of those. Cons? The indoor pool is sometimes too crowded for comfortable lap swimming.

They close the outdoor pool earlier so there aren't enough lanes. The free shampoo and conditioner are probably not sulfate-free or clarifying (to get chlorine out) so I bring my own. I'm grasping at straws here. Lastly I'd like to mention skin color. There were many times this past year I was the only white person in the pool. The club does has a racially diverse membership.

The staff just don't seem to care if they get new members, so they are not always the most welcoming, but that is regardless of skin color. I don't take things personal, and I'm there to work out, not make friends with the staff, so I don't mind.

People are rude and policies are very poor and not very accommodating of circumstances out of personal control. Prices are extremely high for the poor service and lack of cleanliness (particularly the stench in the locker rooms). Weight room is nice, but the machines upstairs are showing signs of wear. Many of the exercise bike monitors don't work. Food is pretty good, but shutting down early makes it difficult to use at the end of my workouts.

Some places just reek of entitlement. This gym is the most unwelcoming environment. Between the membership guy Taylor. I r never seen someone in sales do miserable. To the trainers charging crazy fees for "semi private" pt classes. There are lots of kids activities but it's not the same level as playing club soccer so that is misleading. Club really needs to work on being more friendly.

I used to be a member here with my family for a number of years until I graduated and moved to Philadelphia. I come home every now and then, and enjoy getting a workout in. I have had no issue using my fathers guest passes almost once a month until this evening. A short blonde haired woman with glasses said my father must have downgraded his membership, because he no longer has any guest passes available.

I thought this was odd so I gave my father a call. Turns out he hadn't changed up his membership at all, and should have two new guest passes since it's the beginning of the month. It seems like I was lied to by the Hockessin athletic club staff in hopes of selling me on a $25 day pass. I drove about 25 minutes after work, and was sadly turned away. She offered no compromise, no smile, and no apology. A very disheartening experience.

Very nice facility! They have an indoor, 4 lane, 25 yard indoor pool and a 6 lane, 25 yard outdoor pool that are both 3.5 feet deep in the shallow end and 8 feet deep in the deep end. They also have a mini water park pool, therapy pool, and hot tub inside too! I enjoy coming here to keep my body conditioned for swimming when I have a break from my all year round team. The pools are well kept and clean and the staff is friendly! Overall, very nice facility and I would recommend it!

Updating this based on their children's jungle gym area. There is no supervision and it's ****** annoying when middle schoolers are running through and playing on the toddler slide and toddler area when babies are on there. Both of my young kids have been kicked and run over by older kids while their parents are in their cell phones and no one is supervising.

HAC is slowly deteriorating. They continue to keep their short hours, closing way too early in the day. Working adults have to squeeze in a workout at the end of their day, and the cafe closes even earlier and stops offering prepared foods so that is out of the question! The upkeep of the facilities has pretty much halted. Leaky and low pressure showers, shower floors were covered with a cork-like mat instead of being repaired or replaced.

I can only imagine what is going on underneath! The exercise machines are old with static tv channels. Single memberships are super expensive, yet they barely cater to the young adults with any amenities. Time to find a new gym!

To start I'd like to say that the facility is very clean, the staff are excellent, and you'll have no problem with being able to use gym equipment. However, if you want to swim here.good luck. In the winter it's usually too cold to comfortably swim outside (if it's even open) as the indoor pool is usually taken up for children's swim lessons, in the summer you pretty much can't swim here.

On top of that they close for any sort of inclement weather, for the near $100/mo membership they should be open unless the sky is falling. Also, if you're uncomfortable with seeing a ton of senior citizens parading around the locker rooms completely undressed this is definitely not a place for you.

I was a member of the HAC for several years when I lived in Delaware and very much enjoyed exercising there. The club is enormous and attractive, with a little bit of something for everyone. There is private parking out front, including handicap accessible spaces, and an outdoor trail in Tweeds Park for joggers. On the main floor of the building there is childcare, a cafe, the membership office, physical therapy, and a huge open area with state of the art weights and exercise machines, including treadmills, steppers, elliptical trainers, stationary bikes, rowers, and more.

With the exception of weight training machines (such as isolated bicep curls, lateral pull bars, etc.), all machines have an individual television screen, which is extremely nice and was even more appreciated in the years before I had a smart phone to stream music and videos. It did get busy, but I usually didn't have to wait more than a few minutes to use the equipment I wanted.

I took a very personal training sessions, and while I found I don't like the one-on-one attention, the trainers were knowledgeable and I know some people find this very motivating. If group exercise is more your style, there is a full calendar of classes at all times of the day including Body Pump, Zumba, Barre, TRX, Spin, yoga and more. I absolutely loved the Zumba classes and used to attend at least one every single day.

Some of the instructors were better than others, but the good ones were stellar. After a few classes they get to recognize and know you, and one even let me lead certain dances because she saw I had them memorized and enjoyed it so much. It was always a good workout, and much more fun than just running on a machine. The club also has an indoor and outdoor pool, great locker rooms with showers and steam rooms, basketball courts, a kids play area, and many group fitness rooms.

My only negative experience with the HAC was when I tried to become a member for the second time. Previously I had been a teenager and had signed up under my parents' account until I went away to college. Several years later after completing graduate school, I returned to DE and wanted to once again be a HAC member. The front desk associates and membership manager acted like I was a huge bother and a waste of their time.

I was quoted exorbitant prices and shooed away. It was a very frustrating experience and really felt like they did not want my business or take me seriously. I ended up having to bring my mother with me to get the correct price and sign up. Truly a bizarre and demeaning experience to be a professional in my mid-20s with two degrees, and yet a gym won't take my money without getting my mommy involved.

Had a great massage there with Katie! The massage rooms are as nice as any spa that I've ever visited (well OK, they don't serve champagne or herbal tea afterwards). As a regular member you never get to see how nice the massage rooms are, I'm glad that I gave it a try.

Terrific place. It's the biggest health club I've ever seen and they have everything (except squash/racquetball courts). The staff seems knowledgeable and friendly for the most part, and the club listens when you make a suggestion. The massage chairs are also really nice after a workout. If you have kids this place seems to have a lot of options for then (dance, martial arts, free play). they also have on-site physical therapy and a nice cafe.

Like any successful club they are always looking for the up-sell but they're not too pushy about it which is nice. The only thing I'd like to see is a wireless infrastructure - maybe a router and a few wireless signal boosters around the club. I recommend it.

HAC is more than a place to work out, it's a community that grows with you. We started with small kids - their kid programs are awesome- we all get to do the activity that is right for us at one time in one place. For example, I do yoga while my husband is on the stair climber while my teen son does weights and my teen daughter goes to a small group crew class. Love it!

To the staff., an older women who was very rude! I'm 50 yrs of age and don't need you to account to 7 days of visiting this year! I have been using the facilities for 8 yrs., no I'm not a member due to travel for my job but I do pay my fees when I am here! Someone like should not be so ignorant even if they are temporary guess! This was on June 11. Please always check your monthly bills from here, even after you cancel your membership. they will still charge you!

Clean, staff is always friendly among checking in! I really enjoyed the yoga class, and the smoothies too!

I have been a member for four years. My experience has always been positive. The trainers are professional, the facility is clean, and cafe serves food of good quality and freshness. With the variety of programs and classes, anyone from newbies to athletes in training can get a great workout. I take advantage of classes at noon during the week, to fit my work schedule.

If you are looking for less gym traffic, try afternoons on Saturday and Sunday after 1:00pm. Every issue or request I have had has been addressed promptly. The four star rating is a reflection of two concerns: not enough lighting in the parking garage, and the women's locker room is too small, it gets very crowded at peak times. Other than that I am one happy member. P.S. I am not related to any of the owner's, or management. This is a legitimate review.

Horrible experience go to the YMCA! I came for a birthday swimming party only to be mistaken on the actual day of the party (it was actually the next Sunday!-oops my fault). Since I was already there with my 2 children, I asked for a guest pass since the kids were already there with me so they could take advantage of the great kids water slide & pool we saw downstairs.

I was told by an older Caucasian woman that they do not hand out guest passes for residents. I kindly told the woman at the desk that I had just moved to DE and just got my license 2 days before and still in temporary housing and no car registration so I am not really still a resident. She said NO adamantly that no guest passes are available. It wasn't as if I wanted a free pass I would have paid whatever the standard cost was for all 3 of us.

Well since I am new to DE I then asked for a rate/price sheet or flyer for membership for my family so I could read over it since my colleagues at work spoke so highly of the facility. The same older woman said sorry I can't give you one; the membership office is only allowed to give those out and they open at 1pm. WTH! It was 12 pm and I wasn't going to wait an hour with already disappointed children on my hands.

She didn't even offer to take my name or number so someone could call me later with information. Awful experience and I definitely won't recommend this place to another person because their customer service sucks! Her demeanor towards me and attitude was so bad I will never return.

The managers here are legit scum. I asked one of them a question about my membership and they told me that they if i wanted to ask questions they could just cancel it and were incredibly racist in the small talk i heard when i left very angrily. Do not put your money into this place, go somewhere else where you can atleast be treated like a human.

We have been members since it opened.my youngest has taken swim lessons and I can't say enough about the instructors! ALL AMAZING! We have had birthday parties, taken bundled classes, had our car detailed, ate in the cafe and attended summer camp. My 5 yr old still loves to go to childcare and they both have had a blast at kids night out. I find the front staff very helpful and courteous. Both of our girls are on the dance team and love it! We have made some great friendships. The teachers are all amazing as well.

We have been members at Hockessin Athletic Club since it opened and have found it to be a great facility. We have two children. Our older daughter has participated in the Bundled Classes for the past 4 years and has always loved them. This past year she had the opportunity to join the dance team which has truly helped her to grow as a person and a dancer.

The instructors have always been supportive and great with the kids. I have always found Angie and Miss Jen to be approachable and are always willing to listen to concerns. Our daughters also have taken swim lessons at HAC and we have always been very happy with the instructors. When our little one started, she screamed for the first five lessons but her instructor Katie was awesome and went on with her lesson. Now she runs to her lesson and cries when she can't go to her lesson. Overall, we find the staff to be very caring and compassionate to the kids and convenient for families.

Um, Wow. This is how I might have pictured an athletic club in Beverly Hills. I took my son to a birthday party here (the kid is popular) and when I approached the place, the scale of it overwhelmed me. A fitness club with a giant glass pyramid and a its own parking garage? The glass pyramid turned out to be our destination for the first half of the party.

It was an indoor swimming park. "Pool" doesn't capture it, because of all the things the kids can do, while the adults lounge in chairs, all under a towering glass ceiling. It reminded me of water park areas in Sesame Place, but bigger. There was also a lap pool and a big hot tub nearby, with concession booths. The locker rooms were impressive, with indiviual shower and changing rooms.

We left there to go to the party room, which was average, I suppose. They had party organizers who scrambled around with hgh energy, refilling drinks and food for about 30 kids. Outside that area was an indoor play park with one of those hamster tube things that rose a few stories up, a huge multi-tiered enclosed netted climbing thingy that rose several stories up, smaller little-kid friendly play areas, and a large screen TV so the other dads and I could watch St Mary's beat Villanova (WTF!?!?!).

Up above I could see exercise studios, indoor golf places, massive gym areas, rehabilitation areas, and any other gym accoutrement you could imagine. Clean and stunning. There was a pro shop, and a coffee/protein bar that was as nice as any upscale coffee joint. Outside were walking trails and soccer fields, and outdoor pools as well, not yet opened.

I have no idea how much it costs to be a member, and refuse to look. I shall just encourage my kids to maintain friendships with rich families, and restrict myself to the humble JCC.