Trilogy Salon & Day Spa

I called ahead and scheduled a same day appointment for a shampoo, hair cut and set. I was given an option to go with a person and I specifically asked for a more experienced stylist. I have thin hair with a patchy/bald area in the back of my scalp so I needed someone who could style it well. I ended up getting Kaitlin and from the get go she seemed uninterested in the appointment or anything I had to say.

My hair is too fine for the look. Why she was negative Nancy, I have no idea. I can only speculate. Anyway. I showed her pictures of hair styles which were obviously more thicker and fuller than mine, and I completely understand that my hair isn't that. But that's a stylists job to get close to that. I told her that I wanted close to that fullness with some feathering layers in the back and front.

God forbid I used the wrong terminology, front layers are angles, not layers. She also suggested I do all one layer, which I didn't want, but that's what she gave me until I said I wanted layers. She also cut off quite a bit in the front and when I told her I didn't want it curly, there was no attempt to fix the curls. Just bounce it around until it opened.

I was given some coconut shine spray. No volumizing products to attempt fullness. No offer of hairspray. Every time I asked for some minor change, she seemed irritated. And at the end, I got a response of, anything else, as if me paying her to do my hair wa burdensome for her? And as she took my cape off, paid no attention and dumped all of my cut hair into my bag sitting on my lap. Why?

Because my work bag was generic and not branded? Or was it because I was the only ethnic person sitting getting a haircut? Should have read the reviews because every non white person has had negative comments so far. You don't feel like cutting my hair then don't. But hair is very dear to many women. At least have enough respect not to mistreat it or the customer.

I'm a new patron. At least make some attempt to try and retain me. I quietly paid my bill and left tip so not to cause a scene, but I will not be returning. And FYI, they don't accept tips on credit or debit card. Only cash or venmo, which I'm not even sure is legal, but who knows.

Fell in love with this salon from the moment I walked inside. Everything is so beautiful! The set-up is just stunning and I had the best time getting my Bob done. My hair looks stunning. Will be coming back again! Service: Haircut

Went there a week ago for a Brazilian blowout with Brittany. She did a wonderful job and really listened to me. They offered a spray for blow drying included as a promo currently. My hair looks awesome. Would suggest this salon which is also clean. Everyone there was pleasant

Always enjoy getting my hair done at Trilogy. Very friendly staff and Lizzy is my color guru! Prices are reasonable and the atmosphere is very relaxing. I highly recommend this salon! Service: Hairstyling

I booked an appointment online last minute for my daughter's prom hair and makeup. We have never been to this salon before, but the ease of getting an appointment last minute, off hours, at MY convenience, and at a reasonable price had me take the chance. I wanted to give them a shout out for a job well done! I took off a star because the appointment was 30 minutes late starting and it made us have to rush around once we got home.

Liz does a fantastic job! I've been getting hair extensions for the last 9 years. She does an excellent job of blending my hair perfectly to the extensions! Trilogy is the best: Services: Hair extensions, Hairstyling

My nail tech could not do the design I requested so I just left with just the gel polish and not what I want. I got them done last Thursday day it's Tuesday and my polish has chipped off my toenail polish has bubbled up and all I have been doing is nothing.

Absolutely horrible place! Misguided treatment and not worth it at all. They will avoid you when you call them and absolutely rude when confronted about the failed treatment. I do not recommend this place at all. They are super sweet before you pay them but once they get the money they won't even greet you. My keratin treatment was a disaster. Please do not waste your money here.

Really nice place, kind of a one stop shop for all things salon and spa. I only got my lashes done, or maybe I could have rated it a five. Amie was amazing with my lashes and I couldn't be happier!

Courtney is the best at highlights! I have been going to her for years! Won't let anyone else touch my hair. I have never had a bad hair experience with anyone here. My boys get their hair cut here as well.

Had one hair cut but my hair was a real mess to begin with. I had an enormous knot and tangle that I cut out myself which turned out to be a very bad idea. He did his best to send me home looking as "great" as possible but it was a difficult taks. I'm older so I don't think he was that interested in the final results. He never asked what I wanted and just proceeded to blow out my hair without first applying any product.

There was no fluff or lift. There wasn't any wave or curl. It was just flat and ordinary. I was very disappointed particularly since he charged $75 for a poor cut and no style. I was too tired to point out how flat my hair looked. I just paid my bill and left NO tip. I haven't been back since the place is over priced. Instead I went to the beauty school.

The student gave me a great shampoo and had the instructor by her side the entire time. I got a great layered cut, that hid the cutout area where the huge knot had been, and a decent blow dry. I was very happy. And all for $15! The place is the bomb!

I have been going to Trilogy for a few years, and still go even after moving to a different nearby city. Marissa is great - always gives me a great cut, asks for feedback throughout the appointment, and is so friendly and remembers even the smallest details! She's extremely professional, as is the rest of the staff. Highly recommend!

Had a trim today by Pam she is amazing! I have thick wavy hair & many stylist do not know how to work with it, but that is not the case with Pam she is a pro! Highly recommend her! She has a great personality, hilarious & really listens to what you want to create your desired look!

I am new to the area and wanted to finally make a decision as to where I'd be going to get my hair done. I rarely color it, or cut it, but when I do I like to go out of my comfort zone. I was lucky enough to get Brenna as my colorist & stylist. Brenna is AMAZING. She immediately made me feel comfortable, really talked me through & asked a lot of different questions in order to really understand what I was looking for.

And to be honest, I didn't even know what I was looking for. But with her help, we figured it out & she did an unreal job. The best part about Brenna is if you watch her work, you can see just how passionate she is about doing a great job. She truly has fun and her personality makes you feel right at home all while doing a great job. I am obsessed with how my hair came out & I will most definitely be back.

The massage and facial services here are good. Wasn't a big fan of the hair stylist. Will definitely visit this place again for facial.

My review is as much for Flora as it is for Trilogy. Flora is AMAZING! She keeps my brows and lash extensions on point. I constantly get comments about how they look. You won't be disappointed.

Had a blissfull experience today! Had a wonderful massage with Alejandro.very warm and wonderful welcome and he made sure everything was comfortable and so very relaxing. Heidi was an amazing nail tech and was also very easy going and most comforting. She went well above and beyond to make it an amazing experience. I shall be back and so highly recommend Trilogy!

Went here a few months ago and had prom hair and makeup done by Lee. She was very nice but unfortunately did a very poor job at my hair and makeup. I brought in a picture of the hair style I wanted, my hair ended up looking nothing like the picture. My make up was terrible, it was very clumpy and uneven and my face was much darker than my body and slightly orange. I actually left the salon feeling very upset and unsatisfied, holding back tears. I ended up feeling very insecure the entire night at the prom, I do not recommend.

I had my first Brazillian wax today with Jill. I was so very scared and she was amazing. It didn't hurt nearly as badly as I thought it would and I would go to her again. Want b it done right b in a relaxed setting with a friendly girl this is the place to go and the cost is comparable other places as well.

Pam did a trim with fringe bangs. She was amazing! I had never been to trilogy and wished I lived closer. She was experienced and professional.

If you value time, money, or looking good, this is not the place for you. Needed to get a gel manicure. I have tried a lot of different places in various states and figured I would give this one a shot. Gel is a bit more expensive and time consuming, but worth it because it lasts for about two weeks without chipping. The only reason it doesn't last longer is because my nails grow so fast.

Despite making an appointment and the place being empty, I had to wait over 20 minutes before I was seen. Then my gel chipped about 24 hours later. The problem with a chip is not only that it doesn't look good, but it snags on things and worsens. When I went back to get it fixed, I made an appointment again. I waited for over 10 minutes before I checked in to see how much longer.

I was told it would be 5-10 more. I had tickets and could not wait a total of 15-20 mins to start my appointment but even if I could, I don't appreciate my time being wasted. Time is money and we are all busy. The entire second trip there and back was wasted, just to have nails that don't look good. I believe the standard gel fee is $38 and I tipped $10. Basically a waste of $50.

I'd been trying to find a good place in Delaware for a Brazilian for months. They are def the best place in the state. Nothing but exceptional service. They are CLEAN, reliable and the staff is great. I also had an appointment to get my hair done with them this past weekend and it was AMAZING. Jessica paid attention to what I said, cut the hair they way I asked for it and made suggestions for a few treatments I'm looking to have in the future. Result: I loved her so much I'm coming back in a few weeks.

I went to Trilogy based off of great yelp reviews. I will never step foot into this salon again. I got a basic gel mani and pedi for an event that I needed to attend. First, they charged me more than I was quoted over the phone when I made my appointment, nearly $100 for just the polish, no tips or specials or anything. My technician made small chit chat, but hardly made any eye contact with me, even when I handed her a tip.

I was uncomfortable throughout the entire process. My mani lasted all of 36hours. It held up Saturday evening for my event, all of Sunday, but come Monday, my nails looked like that of a middle school girl. I had to sit through work meetings, shake hands with executives, and present with chipped up polish. I was so embarrassed and so mad that I paid so much money for a mani that didn't even last 2 full days.

I don't have the time to go back to the salon on day 3 of a new mani and pay for touchups because I'm busy with work. Like I said, I will NOT be returning to this salon. Nothing about it was worth my money, time, or embarrassment.

Very nice salon. Complimentary cookies, wine, juice, water, etc. I got my hair highlighted here and the first time was decent but they only gave me a partial highlight. Then I came back for the full and they did it right but I was charged again. The prices are a little on the expensive side but the service is good! I love how my hair came out but it is kinda pricey. But the pros are: nice people, very friendly, hair comes out good if you ask for a full set, and they don't rush you :

I am a customer at trilogy and I would like to rebuff the bad review I just read. Sharon and Heidi have both done my nails, I have been a regular since the salon opened The bridezilla attitude is rude. The comment about 2 old ladies is not Appropriate. If you needed a cheese plate I would have had lunch first, Trilogy has complimentary coffee, tea, filtered juice water, and cookies for there guest.

The old and disheveled comments are insulting on a personal level, Sharon has always been more than willing to do what is asked but one of her faults is that she is not a mind reader. It is a coward who sits in front of a computer and bashes a business when they have never complained directly to the business. I have worked customer service for 35 yrs, so I know a thing or two about bashing.

Perhaps you would do best to take your bridezilla attitude back to Philadelphia. Sharon and Hedi have years of experience behind them and I have never left that Day Spa with my mail being anything less than perfect.

Bobbi is the best at Brazilians.will never go to anyone else. Having a Brazilian is very personal and I have had some not-so-great experiences but, not with Bobbi. She has a way of making you feel comfortable right away and she does a very thorough job while chatting the entire time. She has also done my daughters arm pits and eyebrows and we were very satisfied with both. The salon is very nice and the waiting area comfortable. I have never had to wait more than 5 minutes and scheduling with them has been easy, as well. Highly recommend.

I was in from out of town and needed my last (bad) nail job replaced. I tried Trilogy based on Yelp, and was not disappointed. As I walk in I couldn't get an appointment same day but I was so impressed with the salon upon walking in that I made an appointment for the next day. The salon owner consulted with me to make sure they could do what I wanted prior to me booking. Iman was my nail tech, and she was fabulous! Professional, fussy, meticulous and a joy to talk to. I wish I lived closer as this would definitely be my salon of choice.

Siri got me here without a problem from Wilmington. The front desk was polite, made me fill out a form (as it was my first time there), and I waited a few minutes before my masseuse came out to greet me. The atmosphere, while busy on a Saturday, was soft, quiet, and friendly. There was a gentle buzz around the place with low talking - it was nice.

The room itself was located near the back, more quiet, with a nice lowly lit ambiance. It was very meditative - the music, for me, wasn't cheesy relaxation music - I actually really enjoyed it. The smell was vaguely vanilla, nothing overpowering, especially the oil my masseuse used. I got 60 minutes of a rubdown - could've easily gone 90 - and in the middle of it all, I remembered how much I liked my neck and back touched. So I'll specify that more next time - that over my arms, for example. Not bad for the price.

I have been going to Trilogy for several years now for my pedicure services. The technicians are wonderful (Chrissy, Tiffany, and Oman - sorry. I'm sure I misspelled your name!). They are all super sweet and do a great job. I have terrible feet and they are very sweet and very thorough in their service. The spa is a nice, tranquil place to spend a few moments to myself.

Thank you ladies for providing a quiet, restful, and inviting environment for my few rare moments of pampering! I appreciate the spa's "no child" policy as the spa is a place where I don't want to have to worry about other children crying or making other sweet, wonderful (but not tranquil) noises.