Spa Struck

I had a location mixup for a scheduled service at Spa Anjali. I didn't realize there are two Spa Anjalis- both adjacent to Beaver Creek, both with identical logos, and online booking does not indicate you are scheduling at 1 of 2 locations (each spa has its own website). On the day of my appointment, I showed up to the wrong location (Westin Riverfront) and didn't have the means to get to the right location (The Charter) in time for the service.

When I asked to cancel the appointment, the staff at Weston's Riverfront were empathetic and said it would be no problem. However, the follow up call I received from The Charter at Beaver Creek was one of the rudest customer service calls I've ever encountered. "Hi. This is Kerri/Carrie. [loud sigh] I'm calling to see what the problem was with your appointment today." The tone was accusatory, condescending, and immediately put me on the defensive.

It reminded me of an exhausted airline representative, not luxury resort hospitality. When I explained that there was confusion on location, she loudly sighed in exasperation and said "Well, I guess that's it then." Then prepared to hang up. I was so shocked by her unprofessional, sarcastic tone that I asked again "I'm sorry, who am I speaking with?" Again- an exasperated sigh.

A repetition of her name. A reluctant cancellation. An abrupt end to the conversation. I will never again mix up the Spa Anjali locations because I never want to visit the Charter location where sighs, eye rolls, and undisguised disgust are the embodiment of their customer service. (After 6+ bookings with the Westin Riverfront location, I've only had fantastic customer service experiences. BOOK THERE, not here)

Stefanie did an excellent job on me while my wife was equally please with? Sara? With both enjoyed the of the dry and steam saunas as well as the outdoor hot tubs. A great way to relax and recover from some serious hiking!

My facial experience was a C/D. The esthetician was very stern. Didn't tell me what products were being used. When I asked, she said they were behind me. No massage of hands and feet which is normal with all facials. Very sub-par shoulder rub. Leaking air vent above the indoor pool and hot tub. Was told that happens because of the snow. Ok, so fix the draining on the roof?! Bottom line, I felt like they were doing me a favor by seeing/speaking to me. So disappointing but won't be back!

These people are great! You cannot go wrong with this place! Amazing place, amazing experience! Michele at the spa is great

The facilities were beautiful, especially while it was snowing! The locker rooms were very clean and comfortable. The pool and hot tub were perfect temperatures! Mary was an excellent masseuse. She asked what the problem areas were and she really did give those areas more attention. It was a great massage to sooth muscles after a few days of skiing.

Wonderful spa day. The indoor and outdoor pool are amazing. Facility is refreshed and clean. Massage therapists Mary & Veronica were great!