Pipestem Spa

I like the owner she did my facial and she is friendly even the lady at the front desk was too and my face feels so good

Always love coming through here on tour! Not only are everyone that works here beyond friendly, helpful, and utterly accomidating, the scenery and location cant be beat. Wish I had more time here to try out the spa services

If you are going to Pipestem, this is the place to stay. The Chalets are very nice and you are nearby the park, shopping and everything you need for a nice visit.

The worst experience I have ever had at a venue. the guy that works there may be one of the most rude individuals I have ever had the displeasure of dealing with. This business will not receive my recommendations or any future business. There are many other places in the area that will not treat people the way this place did.

The prices are fair, the staff is fanominal and the rentals are amazing. This was a very special 10 year anniversary and the trip with the hospitality are second to none. Thank you all for your time!

Love the way your cabins are bigger than most places you keep them clean and non smoking available as well

Please do not give this raging psycho lady any of your money. The owner has no self-control and will threaten to call police if you bring a dog to these "pet-friendly" chalets. She has no capacity to cordially negotiate through a *very simple* misunderstanding of her own genesis and apparently hates her life enough to try and bring others down with her.

Also poor air conditioning and it smelled funky upon our arrival. We will continue our annual retreat somewhere (anywhere) else and give repeat business to a respectable business owner. 1 star is 1 too many.

There are a few things off about our experience. The cabin was lovingly made with the style of a hotel but the craftsmanship of a local handyman. It's distracting sometimes and there were larger issues. I was part of a group and there were big problems with communication between the Airbnb listing and our group host. As a guest this anxiety between management and our group leader was a huge distraction that really ruined my experience.

I didn't organize this trip or this stay. And I didn't want to be in the middle of the resulting argument. Apparently our group leader neglected to disclose the purpose of our group's stay which involved many many dogs. Well behaved pups. Management was understandably upset but was really nasty towards our group. I don't know what I expected in the middle of WV.

Maybe more professionalism from the business rather than waking up to a drama situation. I think the onus was on the business to treat our group's oversight with more respect. I certainly didn't win in this situation. I paid for a subpar experience. Which was made worse with an ungracious dispute between two bad parties. While the venue seems to offer a decent value just avoid dealing with management. Again with the price I paid and the experience we had it wasn't worth it. I'm sure under ideal circumstances the business is better than middle of the road.

Unfortunately, my group had a very negative experience while staying at one of the cabins. We booked a weekend for 9 people, some of us would be bringing our dogs along, and so we found this listing through Airbnb with its description being pet friendly. One day into our stay, we received a phone call from the manager who began the conversation enraged.

What followed could be described as erratic at best and threatening at worst. Management entered into the conversation assuming evil and deceitful intent on our end, when in reality, the booking platform we used simply did not hold the capacity to collect the information and payment they needed for a pet fee. It should not be the job of customers to attempt to diffuse the rage of a business owner, but nonetheless, attempts were made to calmly discuss the miscommunication, but this was met with mocking and further rage.

I would like to have compassion for whatever it was that triggered such a response in this woman, but I have truly never encountered someone who was so angry and so hateful toward another human being, especially as a business owner. It is my hope that this encounter has made clear for the business that they need to clarify their policies and procedures across the multiple booking platforms they use.

I also hope that in the future, they enter into a misunderstanding not assuming the worst in the other, as they did with our group. Needless to say, I would not feel safe recommending this business to others.

My wife and I came up for a getaway to ski at winter place. I booked a couples romantic massage and we stayed at the magnolia. This is one of the coolest places filled with the friendliest people. I've traveled for a living and this is now a top spot for my wife and I just because of how unique the surrounding are and how incredible the people were.

The owner, Anna, about does it all and would bend over backward for you. The couples massage was 10/10. I added deep tissue and it was incredible. We will consistently come back now! THANKS PIPESTEM SPA!