Indulgence Salon & Spa

Chloe did a wonderful job on my 17 year Olds daughter's! She loved her hair cut!

I received a call 9 minutes before my scheduled appointment that it would need to be canceled as the previous appointment was a coloring that was running late. I had just pulled into the parking lot. I had booked a woman's haircut to trim my hair(not style). There was no offer to reschedule. I am very disappointed in Indulgence customer service in this instance.

I had an appointment with a master nail technician and she didn't show up for work that day and come to find out was sick the Saturday before my appointment on Monday which was at 1:00 pm and management didn't bother to call me I had also called that Saturday to confirm my appointment and nothing was said about her being sick for all I know she could have had Covid.

When I arrived they just put me with a young lady just out of school with little training not to mention the appointment before that they forgot to schedule my appointment at all they seem to throw that 25% off a service as if its acceptable when they dont follow through, and they do it quite often since this was the second time they offered it the first time I didn't call them on it but the second time I did. This is supposed to be a higher end Salon and Spa. When I do take time out for myself I expect it to be a more pleasant experience.

Coco was great! It was my first time waxing my eyebrows and she walked me through it while laughing with me. Already scheduled my next appt before I left.

When I went for my first Brazilian wax I was so nervous but Coco made me feel calm and talked me through the whole process. Now I go faithfully every 5-6 weeks, she has also been wonderful with scheduling me around my work schedule. I highly recommend Coco because she goes above and beyond to make sure you are satisfied. Service: Brazilian wax

I go in every 4-5 weeks to get a Brazilian wax with Coco, I absolutely recommend her for waxing she's phenomenal. I'm a shy person and she makes that go away instantly, she's gentle and always makes sure I'm comfortable at all times. I believe it's been almost a year or so and I don't let anyone else wax me except her. I don't like cheating LOL, besides that she's very talented in doing hair! So when y'all want to go treat yourself, COCO is your go to

I got a gel-x manicure from Kayla and it was great. This is the only salon I can find in the area that does gel-x nails and I drove from lynchburg to get them done. Kayla was great and I'll definitely go to her again. I showed her a couple of inspiration pictures and gave me just what I wanted!

I just got my first Brazilian wax and coco was amazing throughout the whole process and helped me feel comfortable about it (didn't hurt as bad as I thought it would either)! Everyone I talked to that worked here was super friendly and I will definitely be back to get more work done Service: Body Waxing

Coco did an amazing job on my Brazilian! It was my first time and she explained everything super thoroughly and took her time. She helped me feel so relaxed and a lot less nervous than I was when I first got there. She is so awesome and sweet! I will be returning to get my second one with her in March. 10/10 recommend Indulgence and especially Coco!

While visiting family in southern Virginia I stopped by Indulgence for a massage and was impressed with the experience overall. Clean and zen salon. Relaxing hour long massage, the masseuse was professional and polite. Also they have great all natural skin care products, I stocked up on some from FarmHouse Fresh. Would go back

Friendly staff and the business offers a variety of services that can meet just about anyone's needs. A bit pricy but you get what you pay for!

My sister got her hair done for homecoming and they were so warm and inviting. Our hairstylist made her feel special and made sure we were more than comfortable. If I could give 100 stars I would.

I had Coco for my first time complete Brazilian wax and omg! She was amazing. She explained everything throughout the entire process and was very fast and gentle. If anyone is worried about trying it, don't be. Go with Coco and you won't be disappointed. Tell her Jada Henderson sent you and get 25% off.

I had a fairly good experience at this salon. I went to get my nails done and everyone was very friendly! I scheduled a gel manicure and it was expected to last 60 mins. I ended up being there for a hour and 40 mins. which I didn't think was necessary for just getting one color. They weren't busy and weren't in a rush to get me out of there.

My husband gave me, my daughter and granddaughter a spa day. We had the Staycation Spa Day. It included a 60 min massage, manicure, pedicure and a shampoo and hair style. We thoroughly enjoyed every aspect of the experience! Everything was on point from the check-in to the final payment. All of the employees/technicians were personable, professional and wonderful! Definitely will go back to try other services!

2 months later, thanks to Covid 19, I finally got my hair done. It looks fabulous as always! I was very impressed with how the salon was set up to abide by the regulations set by the Governor. I was informed when my appointment was rescheduled of how the new process would be from having to wear a mask, call when you arrived, temp screening, hand sanitizing, the cleaning process in between clients.

The screening process was followed as well as the social distancing. I felt very safe while being in the salon. As for the last review, unless you have lived under a rock these last 3 months, masks are required for such services.we all have to make changes and small sacrifices such as wearing a mask to keep each other safe! Shout out to the amazing owners, managers and staff at Indulgence! Thanks for keeping us all safe and doing fabulous hair!

If you want your hair done "correctly", go to Indulgence. My favorite is Stephanie. I went to her two years ago when my hair was botched by another salon. Not only did she fix the cut but also the color. I won't go to anyone or anyplace else. She will always have me as a customer. You won't be disappointed!

Love this place! Beats any other spa I've been to. The prices are fair, the stylists are fantastic, and Kelly is my favorite nail girl. Everyone is friendly, willing to help, and genuinely happy to provide services for others. They take pride in their work and it shows.

I love this place. I started going here a few months ago & they really know what they're doing! Sally who gives facials is so awesome! I've known her for several years and I've never had a bad facial from her! I was taught how to do my hair at home and what products really help my thin hair. I'm very pleased. I would recommend this salon to anyone who wants a change. And it's affordable!

Went to get a mani pedi with my step mom and Karen and Logan were amazing! They did an awesome job and very patient with us! This is definitely the best salon around! Looking forward to coming back!

I called Monday to schedule a color consult. When the receptionist said goodbye, she didn't hang up the phone and proceeded to talk to others around her about what I wanted. After hearing how your beauticians talk about clients, I will never step foot in there again.

Received my first ever wax here, and don't regret it a bit! Karen did an amazing job making me feel comfortable, and made it almost completely painless. She was very friendly and explained to me how to keep up with it and how to care for it afterwards. The entire building was also beautiful and clean, and I enjoyed that everything was separated so you didn't feel crowded. I would highly recommend!

I had the most amazing prenatal massage with Jan. She has hands of gold and I left there feeling wonderful with my back pain much decreased. I am absolutely going back to see her again!

I took my mom and grandma here for a spa day, and the service was outstanding! 10/10 would recommend to anyone who needs to get away and relax. We had 30 minute massages and it was the best massage I've ever gotten.

First visit and so happy! Grace Rutherford is amazing! I have very straight hair and get highlights and lowlights for my blond hair (once it was, lol have gray now). Perfect color job! I'm visiting from Florida for 6 months and wish I could take her with me! I thought my hairdresser rocked till her. Already scheduled to go back. My hair is chin length and she cut lots of little pieces all over! Better than the layers I came in with. If you want perfect color and a great updated cut go see Grace! Thank you Grace, Jennifer

I received a wax with Brittney and she made me feel so comfortable through the whole process and her technique is definitely unique and has been the least painful wax I have ever received. Would highly reccomend!

The salon itself is fine, typical salon nothing fancy, average pricing. There were some scheduling issues and I wasn't allowed to have my ends "dusted" because the receptionist didn't book an additional 45 min block on top of my color time. It literally takes 2 mins to dust my ends so I was a bit disappointed. The way my stylist handled the issue was very unprofessional just making it worse.

Then minutes later she had another appt come in but wasnt finished with my color. She left me to do their makeup. She asked another girl to do my blowout. Being this was my first impression of the place it def wasn't a good one. The girl who did my blowout was so much nicer and she did a great job that's why she received a tip and not the original stylist. I8

August 2016 Edit: Over a year after I wrote my original review I got a post card in the mail inviting me to try someone new at the salon because the young woman who originally did my nails had left. There was also a 25% off coupon, so I thought why not try again. I got a pedicure and my daughter a manicure and we had a lovely experience. I would sincerely recommend Amanda B. any time you want a pedicure.

I also want to say that shortly after I wrote my original review, the owner very kindly reached out to me to make amends but I never took her up on it. I'm raising my rating from 2 stars to 4. Original review: My husband got me a gift card and I decided to use it for a mani-pedi. It's been 3 weeks and I still get upset when I think about how terrible a job the girl did.

My nails were smeared, smudged, and streaky. She even filed a couple of nails crookedly. I really wish I would have said something before I left but it took longer than I expected and in my rush to leave I wasn't paying as much attention as I should have been. The mistakes were much more obvious in the sunlight than they were inside. This was my only experience here, so I can't say if this is typical or not.

I just know that I still have $25 left on my gift card that I will never use and never give to anyone else either. The only reason I'm not giving 1 star is because the women who greeted me and checked me out were very nice.

I came to Indulgence for a Brazilian wax based on a recommendation from a friend and the fact that indulgence uses hard wax. They were very friendly on the phone and also made accommodations for me based on wacky schedule changes. Rose did my waxing (eyebrows, lip and Brazilian) and did an AWESOME job. We were laughing and chatting the whole time.

She was really fast and thorough. The result looks great. Honestly the pain factor was really minimal considering the area. I think this had a lot to do with her technique. I would highly recommend people to go see Rose at Indulgence for their waxing. I will be back when I can.