RubRocks. was established by John Whisenand who had a vision to supply clients a consistent source of the best quality products and yet still maintain affordability to the consumers. John Whisenand has over three decades of knowledge in the natural stone business which he obtained from hands on, day to day working with natural stone.
Reviews (3)
Jo B.
Jul 06, 2012
Buyer Beware, this place has scammer written all over it. Just google "rubrocks scam" or click here to read all the other complaints: http://lmgtfy.com/?q=rubrocks+scam Basically, what happens is you place the order and immediately receive an order confirmation in your inbox, so you sit back, relax and wait for your order to be fulfilled. The problem is that it doesn't get fulfilled.
A couple weeks later, when you realize that there is something wrong you try to contact them to figure out what's going on. They don't respond via email or phone. Their 800 number just leads to an answering machine. Then you have to dispute the charge with your credit card company. Not worth the time or energy to play these games. Just order your hot rock massage supplies through some other more reputable company.
A couple weeks later, when you realize that there is something wrong you try to contact them to figure out what's going on. They don't respond via email or phone. Their 800 number just leads to an answering machine. Then you have to dispute the charge with your credit card company. Not worth the time or energy to play these games. Just order your hot rock massage supplies through some other more reputable company.
BD
Dec 13, 2010
In October 2010, I placed an order for stone massage material totalling around $100. After two weeks, I cancelled the order and asked that my credit card be credited. Two months later, I have not been refunded. This is fraud and I will be filing legal complaints in Texas.
DO NOT BUY FROM THIS COMPANY.
DO NOT BUY FROM THIS COMPANY.
Chad
May 19, 2010
I found this company on the Internet doing a Google Search. I placed an order for a Stone heater. The page indicated that it wasn't out of stock. After I placed the order I received a confirmation. It said shipping would be 3-5 days. After about 3 days I had not hear anything from the company. I sent an e-mail to check status and to get a tracking number.
I received the following polite e-mail.
Greetings Chad,
Your order is on hold awaiting the arrival of our stone heater shipment. It should be delivered to us within a few days and upon their arrival, I will make sure your order is completed and on its way to you. Our customers who reside in TN normally receive their order within one to two days from the day we send it out.
I apolgize for the inconvience however the order delay is due to a sudden increase in orders plus numerous new stone with kit inquiries. RubRocks hancrafted basalt and marble were feautured in an article this past month in Massage Magazine. We are surprised at the large response but are thankful as well. As I said, I will expedite your order as soon as possible.
Thank you for your understanding.
Regards,
Karen Whisenand
RubRocks Operation Manager
Karen@RubRocks.com
In the e-mail it stated a couple days. I had not hear anything for another 5 days from this company. I replied to Karen asking for another status update. After 3 more days I still hadn't gotten a reply. I called their 800 number to find it was just an answering machine.
I had to do an in depth google search to find another number to call. I was able to speak to some one to get my order canceled. I spoke with Mechelle who told me that Mexico was out of the product. She cancelled my order and told me that they were going to give the accounting dept my cancellation and that my credit card will be refunded. The main problem I have is that they don't specify on their website if they have the product in or not.
It may be on back-order and they won't give you any courtesy contact to let you know if it is going to be delayed nor do they post on their website if it is out of stock. They just charge your credit card and leave you in the dark. Until they learn to keep customers in contact or let people know they are ordering back ordered merchandise, I caution ordering from this company.
I received the following polite e-mail.
Greetings Chad,
Your order is on hold awaiting the arrival of our stone heater shipment. It should be delivered to us within a few days and upon their arrival, I will make sure your order is completed and on its way to you. Our customers who reside in TN normally receive their order within one to two days from the day we send it out.
I apolgize for the inconvience however the order delay is due to a sudden increase in orders plus numerous new stone with kit inquiries. RubRocks hancrafted basalt and marble were feautured in an article this past month in Massage Magazine. We are surprised at the large response but are thankful as well. As I said, I will expedite your order as soon as possible.
Thank you for your understanding.
Regards,
Karen Whisenand
RubRocks Operation Manager
Karen@RubRocks.com
In the e-mail it stated a couple days. I had not hear anything for another 5 days from this company. I replied to Karen asking for another status update. After 3 more days I still hadn't gotten a reply. I called their 800 number to find it was just an answering machine.
I had to do an in depth google search to find another number to call. I was able to speak to some one to get my order canceled. I spoke with Mechelle who told me that Mexico was out of the product. She cancelled my order and told me that they were going to give the accounting dept my cancellation and that my credit card will be refunded. The main problem I have is that they don't specify on their website if they have the product in or not.
It may be on back-order and they won't give you any courtesy contact to let you know if it is going to be delayed nor do they post on their website if it is out of stock. They just charge your credit card and leave you in the dark. Until they learn to keep customers in contact or let people know they are ordering back ordered merchandise, I caution ordering from this company.
