Changes Policy will additionally no longer require masks for guests, but we do strongly encourage & welcome their use throughout our space. Come experience an urban oasis at the corner of Lincoln and N. Broadway in downtown Walnut Creek. Our Hair Salon and Day Spa feature some of the Bay Area's most innovative technologies and treatments and have been acknowledged as The Best of the East Bay over 50 times. With beautiful amenities, an outstanding team and constantly evolving services, Changes is here to make changes for you.
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Born from a big dream, Changes opened its doors in 1984 as Walnut Creek's premier full-service Salon. It was the brain child of a manicurist and a stylist who sought to offer a blend of services and experiences to all the hard working, bustling people of the East Bay. Changes was a staycation sanctuary and unique retreat housing hair, nails, massage, and skincare services, and still is to this day. Within two years of opening, the owners readjusted visions and Bonnie Waters became the sole owner of Changes.
Does more than change the color or length of your hair, it adds movement, interest and personality. With each service one of our amazing hair stylists will take you through a consultation, a luxurious shampoo service, and finish with product education and styling. Whether it's a subtle shade darker, or a bold new haircut, we're here to make changes you love. Book an appointment at our Downtown Walnut Creek Hair Salon to experience an award winning service from one of our talented team hair stylist!
Whether you prefer a more natural enhancement, or full drama, the Natural, Hybrid & Volume options will help to achieve your desired look. The in-appointment consultation with your lash technician will also help determine and customize your results. Shower prior to your appointment, as you cannot get your lashes wet for 24-48 hours after your appointment to allow the adhesive to fully dry.
Reviews (9)
Suzanne Lahodny
May 30, 2022
Jenny H.
Mar 26, 2022
Lori Dieterle
Feb 17, 2022
Spa Pedicures with Ann at Changes Salon are simply the best. This experience is unlike any other pedicure I've had at other places. First, you start out seated with your feet in a bowl filled with water and your choice of fragrance. After a few minutes, take your feet out, dry them off, slip on your flip flops to go pick out the polish color (if you haven't already), and then go to the pedicure room.
The focal point of this dark, relaxing, zen-like room is an enormous vertical waterfall filling almost the entire length and height of the room. Water runs down an opaque piece of glass spanning almost the entire wall. The sounds of the water and the music is calming. You'll sit in a zero gravity chair facing the waterfall. Some privacy is provided between clients by sheer curtains hung between the chairs. Next, Ann reclines your chair and provides you a blanket if you'd like, with your complete comfort her biggest concern.
As you relax, meditate, sleep and/or play on your phone, your lower legs are pampered to the extreme with exfoliating rubs, paraffin masks, massage and hot towels. Callouses filed down. Toenails are cut, filed, cuticles cleaned up, and polish applied. Finally, you can remain in the chair a bit longer to give your cute toenails some time to dry. You leave feeling relaxed, refreshed, clean with beautifully painted nails. Many thanks to Ann at Changes Salon for the perfect pedicure!
The focal point of this dark, relaxing, zen-like room is an enormous vertical waterfall filling almost the entire length and height of the room. Water runs down an opaque piece of glass spanning almost the entire wall. The sounds of the water and the music is calming. You'll sit in a zero gravity chair facing the waterfall. Some privacy is provided between clients by sheer curtains hung between the chairs. Next, Ann reclines your chair and provides you a blanket if you'd like, with your complete comfort her biggest concern.
As you relax, meditate, sleep and/or play on your phone, your lower legs are pampered to the extreme with exfoliating rubs, paraffin masks, massage and hot towels. Callouses filed down. Toenails are cut, filed, cuticles cleaned up, and polish applied. Finally, you can remain in the chair a bit longer to give your cute toenails some time to dry. You leave feeling relaxed, refreshed, clean with beautifully painted nails. Many thanks to Ann at Changes Salon for the perfect pedicure!
Evelyn Sanchez
Sep 15, 2021
Hai L.
Jun 26, 2021
I have been a client here many years although there was a hiatus. There were a lot of miscommunication on Changes Spa's part regarding my massage.massage therapist Wendy who never introduced herself was insolent and UN accommodating to my request for a deep tissue (simply for my neck/upper back - which doesn't take much pressure in the first place) and she barely put any effort in.
For the only massage they had available on Saturday, which was a half an hour, she only massaged for 15-20 min. Unfortunately although the lady that greeted us (my daughter had a facial) was great, she didn't tell me I had to put on a robe and it was a few years already so I wasn't aware if I was supposed to due to the length of my massage. Wendy tried arguing with me about the aspect of the massage.
I tried courteously communicating with her to no avail. Her negative energy made me more tense especially when I wouldn't even call the service she administered Swedish. The manager was nice but 20% off doesn't cover the terrible experience today. Needless to say they lost a client for good. That's the beauty of capitalism. You can take your hard earned $$$ and go somewhere else who will give stellar service instead.
For the only massage they had available on Saturday, which was a half an hour, she only massaged for 15-20 min. Unfortunately although the lady that greeted us (my daughter had a facial) was great, she didn't tell me I had to put on a robe and it was a few years already so I wasn't aware if I was supposed to due to the length of my massage. Wendy tried arguing with me about the aspect of the massage.
I tried courteously communicating with her to no avail. Her negative energy made me more tense especially when I wouldn't even call the service she administered Swedish. The manager was nice but 20% off doesn't cover the terrible experience today. Needless to say they lost a client for good. That's the beauty of capitalism. You can take your hard earned $$$ and go somewhere else who will give stellar service instead.
Dawn Furie
Apr 17, 2021
I went to Changes Salon & Day Spa and spent over $800 for 2 facials, 2 massages, and 2 mani/pedis and $39 facial product, plus tips, for a belated mother's day gift from my husband for a mother/daughter spa day (please note this was a total splurge for us). Facials were awesome, massage was okay (have to agree with other reviewer's comments about the massage therapist - had the same one).Mani/pedi - PLEASE READ When we called to make appointments, they asked NO questions about our nails or what we had on them or what we would like. Yet, they charged me $68 for REMOVAL of dip/gel ($41 for me - 6 fingers only as 4 of them had cleanly lost the dip/tip; removal of gel on my toes and $27 for removal of gel on my daughter's toes and an upgrade on a regular mani to gel mani - which the manicurist asked her to do because apparently they didn't have the tools to take off dip).
But AGAIN, they NEVER told us ANYTHING or asked ANY questions when we called to make the appointments. Took 2.5 HOURS to do my REGULAR mani/pedi, which promptly chipped within an hour. Additionally, despite our day there, they made it feel like such an imposition to take off the gel/dip I tried to discuss this with them but I was told "sorry - there is nothing we can do" - and offered a 10% off the $68 (seriously $6.80 for an $800 day).
I told my friends about this - some of whom have been to this spa - and they were appalled. While this place is beautiful, this treatment was completely unacceptable. I rarely resort to social media but I think others should be warned as I felt completely ripped off with the exception of the facial.
But AGAIN, they NEVER told us ANYTHING or asked ANY questions when we called to make the appointments. Took 2.5 HOURS to do my REGULAR mani/pedi, which promptly chipped within an hour. Additionally, despite our day there, they made it feel like such an imposition to take off the gel/dip I tried to discuss this with them but I was told "sorry - there is nothing we can do" - and offered a 10% off the $68 (seriously $6.80 for an $800 day).
I told my friends about this - some of whom have been to this spa - and they were appalled. While this place is beautiful, this treatment was completely unacceptable. I rarely resort to social media but I think others should be warned as I felt completely ripped off with the exception of the facial.
Peter Johnson
Dec 15, 2020
I don't go here currently. When I did go here for services, I would have different gals cut my hair. When I saw this one haircut gal one day at the salon, I asked if she could cut my hair, well, guess what? This gal cut my hair for 12 years! She didn't work at Changes during the whole 12 years. Had another gal that I went to for massage services. She had the magic touch, this was the first time I ever got a massage.
Glad that I came here for services. I was also fortunate to be able to attend Changes 15 anniversary party. Both ladies that provided me services where there that evening. The party rocked! Rock on Changes!
Glad that I came here for services. I was also fortunate to be able to attend Changes 15 anniversary party. Both ladies that provided me services where there that evening. The party rocked! Rock on Changes!
Kickassng
Dec 24, 2019
This is a 3 star day spa at best. There is a lot of fluff and they try to ding you for every little thing. I find they really don't care about your experience. They have given me slippers with 2 left feet. When I brought it to their attention they asked if I wanted something done about it. Worst massage I ever had. More like half a body instead of a full body.
I had problems there before with facials too and they just have a no accountability attitude it seems. I only went back because I was given a gift card. There are so many better places in the area to receive services without all the fluff and sales. This is a place that just wants to sell products.
I had problems there before with facials too and they just have a no accountability attitude it seems. I only went back because I was given a gift card. There are so many better places in the area to receive services without all the fluff and sales. This is a place that just wants to sell products.
Therese Brewitz
Apr 30, 2018
I have been a regular client at Changes Spa for almost 5 years and they never disappoint. The atmosphere is warm and relaxing, the receptionists are always very friendly, quick and professional and the facilities are well kept. There is an attention to detail that makes the experience complete: the relaxation room with tea and snacks, the heated towels and aromatherapy (if preferred) during the massage treatment, and the overall cleanliness and neatness.
I am a triathlete and a picky massage client and I find the massage staff and Natalia, in particular to be exceptional. She has the true gift of healer and she has great knowledge of injuries and how to manage them with intuitive and in depth bodywork. If I skip a massage visit, my body will let me know.
I am a triathlete and a picky massage client and I find the massage staff and Natalia, in particular to be exceptional. She has the true gift of healer and she has great knowledge of injuries and how to manage them with intuitive and in depth bodywork. If I skip a massage visit, my body will let me know.
