River Falls Spa

My daughter and I are new to the area. We have gone to the Spa the last 3 weeks in a row and have had several services and purchased many products. Up until yesterday, all went very well. However that all changed when I had a massage by Cheryl who is absolutely insistent on doing deep tissue massages even though a client schedules a signature massage ( more relaxation) and I have marked on my new client paperwork that I bruise easily.

I kept saying she was being too hard and that her pressure was hurting me. After an hour, she was still only working on my arms, which are now bruised and terribly pained. She also had the nerve to tell me that something doesn't feel right in my arm, which panicked me. I finally said enough. At that point she had so many heating pads on me, my feet were numb and I wasn't feeling well.

I said I could not continue. Cheryl claims she was going to the front desk to let them know what was happening. I went into the changing room. No one from the staff came to see if I was okay. I left a message last night for the owner Lauren. She called me today but we missed each other due to her meetings. She said I could speak with Hannah. I called Hannah and was very upset at the horrible experience and how neglectful their therapist was.

Deep tissue massages can cause blood clots so massage therapists need to be careful. Cheryl was not. She does what she wants and doesn't listen to her clients. Management doesn't seems to care. Hannah was too busy checking clients in during our call and Lauren never called me back after speaking with Hannah. I have taken pictures of my bruises and will be sending them to the spa.

Most people go for a massage for relaxation not to be hurt and then ignored. I did not pay for the massage but I feel they should have enough empathy and appreciation for their clients to give a damn. I will not go back. We have cancelled all of our standing appointments that were scheduled. Try being more client centric in your new location- you are not the only spa around! In response to the business response- as notated I only had 1 previous massage with Cheryl NOT 2. Just another thing you all don't seem to keep on top of!

Their customer service does not live up to their high price tag. They have very little customer accommodations and are stuck in the previous century when it comes to service.

This was my first massage session here, and will not be my last. First off, the underground atmosphere reminded me of Harry Potter with rounded doorways and candle lit corridors which was simply enchanting. Holly has magically therapeutic hands that relaxed all tension in my entire body until I was in a complete daze. The hot stones felt like pure sorcery, and for once I was thankful to be experiencing the sensations of my body. I practically floated out of the building. It was an experience I wished lasted forever. I hope to come back again soon.

My three sisters and I spent the morning at River Falls Spa a few weeks ago. We each had a facial, and though, at 68 years old, I have had several facials over the past several years, this one was the best one so far! Sharon took such excellent care of me. She was so sweet and she made me feel so relaxed. I could still tell a difference in my skin several days later.

I was given samples of some of the products used ( Eminence), and I went on to order more. I really like this line! We will definitely be going back to River Falls and I will ask for Sharon! The rest of the staff was very pleasant and helpful As well. I highly recommend River Falls Spa!

Called 3-4 times over a week's period to make an appointment. They never returned my calls. Reading the other reviews, I won't even stop by, even though I am staying very close by.

Amazing and relaxing experience! Whitney gave a fabulous massage, and everyone was incredibly friendly and welcoming. I will certainly be back and continue to support this local business!

We did the "Table for Two" for our anniversary and it was wonderful. The facilities are clean and relaxing, the staff was kind and had a calming presence. We will definitely be back.

My husband surprised me with a gift certificate a while back and I was finally ready to cash it in. However after reading the reviews of River Falls - I was nervous. It's hit or miss how you are treated downtown. From the time I walked in to the time I left I enjoyed every second. The check in procedure was seamless, I was early (because unsure of parking) so I was able to relax with a mimosa before my 90 minute massage with Cheryl. Cheryl was amazing!

I cannot wait until I can schedule another one! I was able to enjoy the steam room before showering and heading back to reality. There was a minor issue with my gift card which the receptionist handled beautifully. I'm not one to always write reviews but the reviews on google did not represent my experience. Thank you to everyone at River Falls Spa - I throughly enjoyed my "mother's morning out."

This was my first experience with River Falls Spa but second massage. Holly did not disappoint! I went in for a prenatal massage and left feeling amazing and relaxed! Staff was so kind, welcoming, and made sure I was comfortable. You will definitely get a great experience and your money's worth! I will be back soon

Great girl's spa day! Staff was so accommodating & attentive! Champagne was an awesome treat! My massage therapist Eileen was wonderful- next time will definitely do 80 min! Look forward to coming back next time in town!

We visited the spa recently on a girls weekend. I found this spot to be charming with a staff that was super friendly, warm and inviting. We had a wonderful warm greeting when we arrived. And even though we were a few minutes late we did not feel rushed. Claire and the entire staff provided exceptional service before, during and after our treatments.

Though the spa does not have much of a relaxation room they made an area for us to enjoy some bubbly and conversation after our services. What a charming spa. I look forward to visiting again soon!

This spa is great, it's organized, it's cleaned, friendly people, and professionals. I went with my husband, in the same room, and it was amazing. The relaxing music and the environment are so good.

My massage today with Heather was amazing! I left feeling relaxed and stress free! Looking forward to my next visit!

You won't find a more luxurious, pampering experience than River Falls Spa. Their staff is the absolute best in Greenville, and quite possibly the best I have ever had the privilege to know! River Falls Spa ensures that you will have an unforgettable and relaxing experience, every time! It doesn't get any better than this!

I was very excited about my appointment for the Artic Facial and Signature massage. Upon my arrival I was asked to complete an intake form regarding any health issues that would be beneficial for the massage therapist while she performed my massage. I noted on the form that I had a recent knee injury that was still sensitive in that area. After completing my intake form I was led to the spa area and given a very nice robe and shoes 10 sizes too big for me.

I was then directed to the waiting area and shortly after greeted by a lady that was going to give me my facial. She immediately noticed my shoes flopping on my feet and went back to find me a smaller pair. The facial was wonderful and every step of the treatment was explained to me as it was given. The facial and was so relaxing that I almost fell asleep!

But the fun and experience stopped right there.on to my massage nightmare. I was greeted by the therapist that seemed cheerful and nice. She advised me that she had not had a chance to look at my intake form and wanted me to address any special needs or concerns with her. I told her that I had a recent knee injury and pointed out the fresh scar to her and explained that the area under my scar was still sensitive and asked her to not massage that small area.

I also explained to her that I had stiffness in my neck and left shoulder and I would like special attention to that area. It all goes downhill from there. The massage therapist begins by trying to loosen the stiffness in my neck by grabbing on my hair (yes, you read that right, she grabbed my hair with oil or lotion or whatever on her hands) to maneuver my neck into relaxation. Needless to say, I had to ask her to stop. I'm thinking maybe I'm extremely tender headed to I'll give her that one. I've never had a massage therapist grab my hair before but ok. Whatever.

She starts working on my left shoulder and it feels really good and I tell her. Then, she moves to my right shoulder and is really spending lots of time there and I'm wondering why. She explains that since that was the shoulder I had stiffness in she was giving it more attention. Ok. I get it. She's standing over me so she's getting the left/right shoulder thingy confused.

But this is not the reason for the bad review. Not my a longshot. The knee fiasco. As she began working on my legs I once again pointed to the scar on my knee and asked her to stay away from it. But, she didn't and 30 seconds later she is rubbing the hot rock right on top of that scar! I almost jumped off the table! She apologizes and explains she had her eyes closed.?

It gets worse. After my massage the therapist directs me back to the changing room. The entire time I'm asking myself "should I mention the disaster of a massage to the front desk? Should I even give this massage therapist a tip"? I finally decide to be nice and not say anything and leave a tip and just pay and get out of there and this will be the end of this unsatisfying experience.

I was wrong. As I'm walking out of the spa area, to pay at the front desk, I hear a baby crying. As I'm standing at the front desk to pay I see a woman running out of the spa area holding the crying baby which at this point is now SCREAMING! Don't get me wrong, I love babies. I've had them. But when you have customers paying hundreds of dollars for a relaxing treat I don't think you should be allowing babies in the building. But, that's just my humble opinion.

I read the reviews for this spa both good and bad before I took a gamble on getting a HIT in a hit or miss situation. But, I was staying at the Westin next store and decided to go for it. Lesson learned: that massage was an hour of my life I will never get back again.

Surprised my family with massages. They loved it. My husband and daughter had a great time they say one of the best massages that they had & believe me they have had a lot of massages. They say it was nice and relaxing, they want to go back one day. I'm looking forward maybe a couples massage! Great staff nice friendly people, clean pricy but well worth the money!

Had maybe the best massage ever with Brittany! My friends said the same things about their experiences! We were on a girls trip and booked here as it was close to our hotel. We then needed to add a person at the last minute and Susan (a manager) worked some magic to make that happen! In addition, from the minute we walked in the door she was our new best friend, including champagne to get us started!

The building is an old government building and I love how they have repurposed! I need to find reasons to go back to Greenville so I can go back and see Brittany at River Falls Spa!

There's a reason you have to book a treatment 5-6 weeks in advance. The decor, staff, and variety of services are beyond amazing. I live in Charlotte and will definitely be planning trips back for more. Alexa was so professional and sweet! Thanks for a lovely experience. :

Staying at the Westin Poinsett Hotel next door. 5 day stay. I stroll over to see if they can schedule my wife for a polish change and a quick neck/back massage. I walk in and zero customers but 3 women behind the counter eating and drinking coffee. I begin to verbalize my request and before I've finished my sentence and question I'm abruptly told, "we're fully booked." No options, no search for extra info, no offer of performing the service on a different day of our stay in Greenville.

Completely what I'd expect from rookies watching the clock to go home on Christmas Eve. Don't waste your time here. Clearly, they have more business than they can handle and Southern Hospitality died at the front door of their basement location. I wish them well. I recommend you go elsewhere.

I love the interior and the vibe at River Falls Spa - once you get inside and back to the treatment area, it's completely spa-like, with a soothing decor, very quiet halls and bathrooms, full bathroom facilities, and spa amenities like a sauna (which I haven't tried yet). Both times I've been here, I've really enjoyed the masseuse, and I find the waiting areas outside of the massage rooms themselves luxurious.

The bathrooms are also luxurious, offering full amenities to clean off in a relaxing setting, with all kinds of products offered, after your massage. I give it only 4 stars, though, because getting here is kind of hectic, which takes away from the spa experience. There's no dedicated parking or valet offered, so it's been kind of a hike for me both times from my parking space. Also, the front desk is a little cramped and is a noisy area.

The hallways are a little confusing, and I don't think I was offered any wine or champagne on my visits. Still, once inside, this is a luxurious experience with skilled massage therapists. If I worked near here, I'd probably be here regularly, even with prices at the high end for Greenville. As it is, I'll just make my way through the parking situation on occasion. I guess you could probably utilize the valet at the hotel next door -? The real hole here is parking; it would really add to the spa experience if they could offer this.

Loved it! I visited River Falls Spa for the first time last week and it did not disappoint! I was immediately greeted and checked in and offered a glass of wine to help kick off the relaxation. My massage therapist was very welcoming and incredibly knowledgeable. I was having headaches due to allergies and within 10 minutes of her working on the area I could immediately feel my sinuses opening up. Overall it was a very relaxing and tranquil environment and I hope to return soon!

I will not visit them again. I tried but they seemed a bit snooty and then they reached out to me on social media and invited me to the spa, so I explained my feelings and even told them I may try to swing by (thinking I'll give them a second chance) and then she starts criticizing me for the comment I made about them and tried to turn it around.

I don't like being patronized. I don't need them. They need customers I have plenty of spas to choose from. I was originally excited that I found the spa. I walked in and I asked questions. They had no brochure. The lady was snooty to me. They would not let me look around. And from the lady speaking to me, they didn't even have any spa amenities except for one steam room.

The snooty woman did not even know the difference between a steam room and a sauna. I don't spend hundreds of dollars unless I know I will enjoy the facility. If you have no time to show a potential guest because your sitting at the front desk then. we'll, I guess you do not need my business. I did not bash you. I spoke my feelings on my page about what I found out because that's what I do every day of my life.

So I do not appreciate you private messaging me your feelings and then blocking me and then posting your negativity on my reply. If you you are going to send something out, allow a reply. common courtesy. Be thankful you're a business and if you don't know something is broken you cannot fix it. I could've just been quiet and told hundreds of people without you having knowledge. I let companies know so they can see and examine the situation. It's how one will grow!

Amazing! Got a massage here with a few family and friends the Thursday before my wedding. I booked our treatments well in advance because I knew there would be a few of us. They were overly accommodating, and even brought in an extra person to accommodate us all at once. From the moment we arrived, I felt so pampered. The location is absolutely beautiful and radiates relaxation.

We were given champagne and escorted to the locker room/waiting area. The massage itself was fantastic and got me so ready for the big weekend ahead. After, we all relaxed in the sauna for a while before heading out. Overall, wonderful experience. I will definitely be back!

I would give this spa three stars, because the therapist did a nice job on my massage and it was a decent facility. However, I was not pleased by the lack of parking, and customer service presentation by the front staff person. This was a gift from my daughter who spend $375 for this service. We were not greeted with champagne, because apparently they ran out, this was suppose to be included in the gift. Also, it was suppose to be a 20 minute spa, with champagne and strawberries.

The 10 minute spa tub, 10 chocolate covered strawberries, and two glasses of orange juice really missed the mark. This was severely overpriced, and the only reason I would return would be because the massage was really good. Laurie Ann did an amazing job. Overall I'm just put off by the lack of customer service skills, and overpriced treatments.

Body polish and facial on my first visit here. It was a great spa visit. Staff was wonderful, and the accommodations were great. They supplied everything needed down to the shampoo, conditioner, and spray deodorant if you forget and want to shower!

Simply awesome! I have had many massages in my life and by far this is the best place to go. It's relaxing quiet peaceful and restful. Ask for Hannah!

Highly recommend to go to this spa for a special occasion pampering day! I was gifted a special Mother's Day treat which included a sugar body scrub then bathed in a Vicci bath (spelling?) followed by a 60-minute massage. Ambiance: I've been to a good number of spas and I don't feel more than 80% relaxed. This place made me feel 98% relaxed.

It is located in a secluded underground space. There is no noise coming from upstairs or the streets, completely sound proof. The staff is friendly and welcoming. I'll leave the walking in experience for you to see yourself! The locker rooms had everything you need including a steam room. There's also an area with tea and snacks. The robes, slippers and rooms use good quality materials.

You know you're getting the good stuff. Service: The body scrub and Vicci bath was SO relaxing. I highly recommend! I was comfortably covered the entire time. They were 100% professional. They went out of their way to a accommodate me, as in they weren't stingy about towels throughout the process and made sure I wasn't cold. Then I was escorted to another room for the massage. She kept checking in to make sure I was comfortable. The price point is high, so like I said, it's a good place to go for a special occasion. Well worth it!

Absolutely Incredible! I had an accident in December 2015, my doctor suggested I get a massage to help with the contusions. On the day of my appointment it was raining extremely hard. When I arrived, I was drenched. Kelli met me at the back entrance, I undressed and she proceeded with the massage. As they say, "the best way to enjoy a rainy day, get a deep tissue massage with hot stones".

After the massage, I returned to "dry clothes" they put my drenched clothing in the dryer during my massage. This was truly a WOW! Above & Beyond my Expectations. Thank U Kelli, I'm healing and I will return.